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How to Remove Trojan virus?
My computer was affected… how do I get rid of this virus?
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4 Answers
Steve and Gary's advice is sound. For a third opinion:
Best way to clean = take the machine off the network, backup your data, virus scan and clean your data, then re-install the OS and restore your data.
Next best way to clean = take the infected machine off the network, boot in safe mode, use any one of a number of virus scanning / cleaning programs (Norton AntiVirus or Mcafee Antivirus are two well known and good ones). Scan your system, reboot in safe mode, scan again, and reboot and scan again if you are especially paranoid.
Also, depending on the specific virus / trojan, there can be specific cleaning tools. Identify which trojan / virus you have, then download that tool to another uninfected machine and put it on a flash drive. Boot your infected machine in safe mode, plug in the flash drive, and run the specific tool from the flash drive on your infected machine.
Malwarebytes Anti Malware
It's free and works incredibly well.
In the case of a really bad infection, F-secure has a live cd that is also very good.
Steve's recommendation is a good one - we have had excellent success with Malwarebytes.
We did have a tough time eliminating one particular trojan even with Malwarebytes. I am not sure of the trojan's name, it was identified on one site as trojan.vundo. It is difficult to eliminate because it loads about 35 dlls into your system directory with attributes set to hide the files. Each time we rebooted, the virus was able to randomly reload a different dll at startup. Names of the dlls were things like "hejubijo.dll", "juterno.dll", "deluteda.dll" and so forth.
Ultimately, we had to boot using a system CD and bring up the Windows repair console - the trojan managed to start itself even in safe mode. From there, we moved into the system directory and identified and deleted the hidden files - fortunately they were grouped together by modification date because there were a lot of them.
After deleting the dlls and then using Malwarebytes we were able to get rid of this particular trojan, but it was difficult. The virus you have may be much easier to remove.
Theoretically "any" professional AV product should be able to remove spyware. But not all of them are as effective as they claim. So you might want to run a second program. What are you using at this moment?
You can check with Malware Bytes or AVG Free, which are free.
But why don't you try Hitman Pro, www.hitmanpro.com. They offer a free second opinion service.
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