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If you had to choose one device, which smartphone would you have today at work and why?

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Robert Glaser
UX Designer
Posted on Feb. 19, 2012

Most people will answer this based on the (1) smartphone they have. Most do not get a chance (or spend all the money needed) to try different phones in a 2-3 month trial period. They base their decisions on either salespeople at the store and the demos shown to them, or based on criteria for a cell phone and not a smart phone.
My personal experience requires that I actually use several different smartphones. I personally choose the Apple. Even though the iOS is not the best, (I think Adroid is better and even the Windows phone OS) the issue is the number and usefulness of the apps that are available. Besides making phone calls, I use the smartphone far more for other applications, and the number of choices I have for the iPhone pushes it well past the others.

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Clemens Rettich
Clemens Rettich Replied on Feb. 20, 2012

I agree with Robert. The real determining factor is the nature of your work. An iPhone is your best choice if you are in the design field and/or there are very specific apps that would improve your productivity and effectiveness.

An Android phone (the Samsung Galaxy II is excellent) has the advantage of seamless integration with Google and Google Business Apps. I have used both phones and currently prefer the Android phone simply for the Business Apps integration.

The apps more mature (selection & quality) on the iPhone, but the Android apps community is catching up. That said, I would not expect anything like the depth of the tools available on an iPhone to be available on the Android market for at least a year to 18 months.

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Kevin Pinel
IT/IS Manager, Wyvern Computing
Posted on Feb. 19, 2012

Either the Samsung Galaxy II or the new HTC Velocity. Both are solid, great phones, great screen and resolution.
On top of that, all phones work well with Exchange email and support POP3 for other mail servers.

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Brent Gaynor
Brent Gaynor Replied on Feb. 19, 2012

Iphone 4 or 4s. While typing on a blackberry is always nice, the battery life, connectivity, and simplicity of the iphone can't be beat. As for Android phones, they are a distant second. I would look at HTC way before Samsung for durability and call quality.

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Nancy Wichmann
Drupal Web Developer, MacCormick Software
Posted on Feb. 19, 2012

Really? When I'm at work, I'm at work and when I'm away from work, I want to be away. So the office "old fashioned" wired phone is fine at the office. I still look at phones as being mostly about voice communications, not data. If I "need" internet-to-go, I would probably go with some kind of tablet.

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Stephen Toth
Stephen Toth Replied on Feb. 19, 2012

You obviously don't earn your living in sales. Customer convenience is at the top of the list for salespeople. If customers want to text questions or requests, I want to be at the other end.

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Garrett O'Brien
Garrett O'Brien Replied on Feb. 19, 2012

As an independent consultant I can relate to both of you -- however, if a client can not respect the time of day, nor a season, then when will they give any respect? being connect 24/7/365 has a numbing affect that most do not realize until they are completely worn out. There is a stygma today that being unavailabe means the world may fall apart or something will not get done. If it is THAT important then it is a medical emergency and nothing else. Because we have placed sucah a 'value' on being available, then we have place a higher value on convenience than on building a relationship. When I have a client that doesn't understand that, then I don't want them -- no matter how big the contract.

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Nancy Wichmann
Nancy Wichmann Replied on Feb. 19, 2012

We're all in sales of some kind. Certainly I need to promote my web services. However, I am not, nor do I wish to be, a slave to my customers.

Having been, in the past, in a position to be called while on vacation in another country, I will not let that happen again. After that happened, I was afraid of going on vacation again. I even had to stop having drinks at dinner for fear that I would be called. That's no way to live. I work to live; I don't live to work.

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Stephen Toth
Stephen Toth Replied on Feb. 19, 2012

So you prefer to just ignor your customers when you are not punched in. How convenient for you. A simple "auto reply" would let them know you are not available and you could even direct them to someone that could help them. When I plan to unavailable, all of my recurring customers are notified in advance. Either way, your customers are the ones who gave you the opportunity to be on vacation. A litle TLC goes a long way to let them know you are concerned about them in your absence.

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Garrett O'Brien
Garrett O'Brien Replied on Feb. 19, 2012

Attitude is everything Stephen -- so let me quote something I just read recently... A little TLC will go a long way... including when debating in forums

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Stephen Toth
Stephen Toth Replied on Feb. 19, 2012

Yes, Garrett, I know, but a cord was struck when I read the post that I replied to. "Clean desk people" rarely offer value added service to customers. It's all about the clock for them. Sorry but I shoot from the hip. Tom Hanks said it right when he said "There's no crying in baseball".

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Stephen Toth
Stephen Toth Replied on Feb. 19, 2012

That's a stretch from my original comments. My original point, albeit I never really explained, was that she was perfectly satisfied to force customers to communicate with her, on her terms. It was never about working overtime. None of can avoid technology or we will be left in the dust. Snail mail is going broke because of technology. Almost all of my customers use smart phones. They can ask quick questions and get quick answers. Yes, I answer the messages after hours too. I choose to, but when I don't want to answer, I don't. If the communications I receive are after hours or on a weekend, my customers undersstand that they might not get quick answers. They all know how hard I work to make them more productive, on a regular basis and understand when I don't respond instantaneously in the off hours. Often they ask questions at midnight, just to get the question out there, knowing that I will tend to them as soon as "possible". I can receive a phone call when I am eating a wonderful steak or when I am fishing and can ignore it quite easily. I look forward to the next technologies that will make it even simpler to communicate with customers as well as my friends and family. I must saay though, I think facebook and others like it are time wasters. They are like mini soap operas.

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Nancy Wichmann
Nancy Wichmann Replied on Feb. 19, 2012

Actually, you made several incorrect assumptions about me and my work habits.

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Stephen Toth
Stephen Toth Replied on Feb. 19, 2012

You were very exposed in your first comment.

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Jeff Martinez
Consultant, Market Research, SFDC Database and Marketing Analyst
Posted on Feb. 19, 2012

I like the Samsung Epic (Galaxy phone) because of the phone size which is slightly larger, 4G capability, Android and mostly because it is till the only 4G phone with a Querty keyboard which is great for texting and emailing. Not sure why other newer smartphones do not come with Querty keyboards.

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Garrett O'Brien
Writer, Publisher, Consultant, The HRIS World
Posted on Feb. 19, 2012

Perhaps the question really needs to reworded? We have an arsenal of devices available to us and then limited to smartphones?

For smartphone, having used Palm, iPhone, Windows, and BlackBerry -- Windows, hands down... none of them are perfect but overall Windows was better in my experience as I could be more productive. With iphone - I felt like I had to go through a maze to get where I wanted to (reflecting very much like the work environment at Apple), It's too bad MS has been so slow in getting in this arena...

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Jenny Arnez
Web and Social Media Coordinator, Biddle Consulting Group
Posted on Feb. 20, 2012

I like my iPhone 4 very much for it's great camera and useful, relevant apps. I only wish it was compatible with Flash.

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Charly suter
Charly suter Replied on Feb. 22, 2012

Flash would be great!!!

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Ben Schorr
CEO,CFO,VP,Director, Roland Schorr & Tower
Posted on Feb. 19, 2012
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I'm currently using a Motorola Droid 4. I'm fairly pleased with it, though it's taken some getting used to coming from my HTC Thunderbolt.

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Interesting question, pity it is so narrow that it misses two of the major considerations in selecting a Smartphone.

To answer the question. Over the past 4 years I’ve used the iPhone, the Samsung Galaxy and various Motorola offerings.
My favorite is the Samsung Galaxy. It is more durable than the iPhone 3, the call quality is acceptable and the range of applications available is deep enough that I can share applications and data between my Smartphone and my laptop. I find the virtual keyboard on the Samsung to be good enough for most ways I use the phone. Now I find the physical keyboard on some of the Blackberry phones clumsy.

The question that is way more important than the Smartphone. Can I use my phone from my current location? Now, when I need to? Let me give some detail around that statement.

I live and work in the San Francisco Bay Area. There are still many locations in this area where one or more carriers cannot consistently deliver reliable service. So part of the selection process for a new phone is the ability of the carrier I’m using today to deliver acceptable service. Texting is always more reliable than voice calls.

As we move to a virtual work place and a much extended work day the ability to reliably make high quality calls crucial, otherwise it is back to the office.

The other important selection criteria are the ability and ease of accessing regional services at a reasonable cost when I travel. Unlocked GSM phones and the ability to pickup local SIM cards and a local number in a country is a great benefit. These criteria drove me to select the Samsung over the iPhone when I upgraded my phone 2 year ago. Today?

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At my work we have a mix of Blackberry, IPhone and Droid. Like Robert I have not been a big fan of IPhone, preferring the Droid instead. The users in my company travel internationally quite a bit and I have come to the realization that IPhone is the best suited for our needs. The main reasons being battery life and the ease at which it connects to roaming network internationally. Whenever a user with a Droid travels abroad they are sure to run into issues where the phone does not connect unless rebooted it several times.

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Don Fitchett
President, Business Industrial Network (Veteran Owned)
Posted on Feb. 19, 2012
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Like Robert and TJ, I not a big fan of iPhone, would use my Droid for better operating system usability and especially for the fact Google does not limit Apps to what they think is good like Apple does, instead of letting me decide.(I am in the manufacturing/industrial industry so a company like Apple being so disconnected from it users, has no idea what App is of value to me and shouldn't limit my choices.) Because my company is developing apps for our industry I also had to buy and use iPad, as well as my Google Zoom. Something as obvious as a browser icon, multiple windows, browser back button being left out of OS, caused me to throw iPad in drawer never to be used again, except for testing our apps they may possibly get approved by Apple in the future. But off my soap box and onto some good points to consider when answering the question...
1. Most users do not purchase smart phone based on work, it is personal usage for buying decision, then they use at work whatever they already own.
2. Depends on type of work, place of work, country and industry. (like in manufacturing plant with the metal ceilings.)
3. First vendor to place IR transmitter back in smart phone and add RFID reading technology built in will most likely be more popular in the industrial workplace.

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Randy Grein
Randy Grein Replied on Feb. 21, 2012

Hmm, I hear a lot of droid users complaining about 'no browser back button'. It's right there on the screen, lower left hand side. Could it be some residual resentment caused you to dismiss the product before you learned the feature set? I'll readily admit the limited multi tasking is annoying at times but the reality of processor and screen size makes handling multiple windows and tasks tough.

I freely admit to owning an iphone (4s); have used a treo for many years and a couple blackberries. I have considered Droids, but frankly I don't have to think much with the iPhone, just use it - books, podcasts, whatever. The traditional techie arguments really don't matter to me - phones leapfrog each other every few weeks so processor specs are irrelevant.

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Steven Moody
Consultant and Entrepreneur, Beachhead Marketing
Posted on Feb. 19, 2012
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iPhone wins because it has more apps.

I replaced my iPhone with an HTC Evo, and I've enjoyed the tighter google integration and some early adopter apps (such as Swype.) But there are more apps built for iOS, including work specific apps, because the ecosystem is more robust. Until Android solves this (if they do), the iPhone has more function and form.

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Jon Borillo
Online Marketing Head, Magellan Solutions Outsourcing Inc.
Posted on Feb. 19, 2012
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I use a BlackBerry simply because the Bold model gives me up to 2 days of battery life (if I am under a data plan like social and email) or 3 days when I am not. I always use the password keeper app for all the accounts I created including personal; and the organizer to set appointments and tasks.

I once had a Samsung Galaxy S2 but the battery life only lasts a day. While it’s great for web browsing and Gmail, it’s a drag to charge it especially when you’re out of the office and you just need to send text messages.

Call quality – BlackBerry is outstanding. I’ve used other phones in the past, but I really appreciate BlackBerry’s strong signal even when I’m on GPRS or EDGE mode. I like Samsung as a dual-core phone for its speed but I can’t hear the caller on the other end (even when you’re in an open area).

I don’t want to sweat the small stuff for anything work-related. Everyone can have an iPhone and Android, and tell me they’re way much better as a business phone, but I’m fine with the experience I get from a BlackBerry.

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Garrett O'Brien
Writer, Publisher, Consultant, The HRIS World
Posted on Feb. 19, 2012
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Forgot to share something else the first time here....

For international travel, though old, I find the Motorola Razor QuadBand best -- can be used in any country. If you're planning on traveling anytime soon, every country carries theif signal in one of 4 bands (hence the QuadBand nomer). With this phone, I just buy a SIMS card in the country I am in, and the phone picks up the proper frequency. Don't have to worry about roaming fees and surprise bills waiting for me when I get back home. Bought this phone after a colleague racked up a $846 bill in ONE day as she forgot to turn of roaming and set it to wi-fi only... ouch...

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Macie Dawkins-Hanna
Management Consultant & Small Business Advisor, Dawkins & Associates
Posted on Feb. 19, 2012
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I am glad that you asked this question. I hope someone will read my input and create
the next generation of Blackberries to suit my fancy.

I like the Apple iPhone for aesthetics and simplicity.
The Blackberry, by far, is a better phone. Also, I can BBM on it. However, the keyboard
turns me off. It is too busy and the keys on the type pad are too tiny and ugly. If I can take
the face and keyboard of the Apple iphone and stick it on the Blackberry, I would have the perfect phone. Presently, I own a Motorola for the simple reason that I cannot find a Blackberry that suits my fancy. Cosmetics and simplicity is what I am all about.
Until I can find a Blackberry that is as attractive as the iphone and powerful as the blackberry, I will stick with my Motorola.

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Zahid Janjua
Development Manager, Systems Limited
Posted on Feb. 20, 2012
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I have been using Android based phone and don't have any complaints so far. I have heard about BB being a better choice for office communication usage but I have not used it so far due to its closed environment.

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For business use, I've found that the latest Window Phone 7.5 on a 4.0-4.5" screen suites my needs very nicely. Word, Excel, and Powerpoint, as well as Outlook work seamlessly with all my Microsoft programs and I can use my phone as a hotspot for my laptop without having to jailbreak the phone. In addition, having spare batteries really comes in handy when traveling. Apps that are relevant are plentiful and data usage (especially with Outlook) is very efficient - more so that Android and IOS systems.

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Alan Munroe
Sales Strategist & Tactician, Munroe Strategic Selling
Posted on Feb. 20, 2012
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What away from work? Who developed that idea??? Just kidding.

My station/comp has 5 screens and in the middle of that is my game comp and underneath is my server for playtime. To my left is my iPad and to my right a laptop.

I really like going out with my iPad. When I walk along the street in video mode life becomes like widescreen TV and my pad is the capsule. It is so cool to have instant (life) replay and record in front and behind at the same time.

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Andrew Baker
Director, Service Operations, SWN Communications Inc.
Posted on Feb. 21, 2012
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Robert makes a good point about having sufficient exposure to the available options.

I've had the benefit of evaluating different phones because I have friends with almost every type of smartphone. I recently selected a Motorola Droid RAZR as an upgrade from an original Motorola Droid. With Swype, I don't have any need for a physical keyboard (which is what I thought I needed when I went after the Droid, two years ago) and I love the reasonably large screen and versatile OS.

While I will agree that the Blackberry is still the fastest email input device for me, I do so much more with my phone, that this one criterion does not have enough weight. And the Android platform has more than enough quality apps to keep me going.

The Verizon LTE network has been great for me.

I'm also keeping my eye on the Windows Phone market, and will reevaluate them when the newer hardware becomes available.

-ASB: http://XeeMe.com/AndrewBaker

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I use iPhone, this is my only phone at work. I do not have a desk phone or others. This works perfect. I have it all the time with me (when I want), access to agenda, e-mail and a wide range of APP's. And it is Apple, which means less virus...

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Anny Thomas
Business Analyst, Gigajob UK - Free Job Site
Posted on Feb. 22, 2012
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BlackBerry Curve... is the best i would say... not only it is light and small but it also has a reliable and fast push mail feature for quick message delivery

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Blackberry because of its business integration and remote management features, e.g. wipe from our server. Some provider management for other phones, but not as accessible to me. ATT and Verizon can remote wipe iPhones. Android has legal issues over hijacking Java from Oracle (same as Microsoft JavaVM, Microsoft lost to Sun, now owned by Oracle). Android Java presentation interface crashes often, not as stable as Java Micro Edition from Oracle(Sun). Lack of App security.

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Randy Grein
Randy Grein Replied on Feb. 28, 2012

You didn't know? Enabling policies on your exchange server is one of many ways for IT to control smartphones. Remote wipe is the simplest of course, but enforcing passwords and most other security features are available. This is the primary reason Blackberry is in freefall now, their value-added has been depreciated.

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kashif manzoor
Sr. Advisory Software Engineer, Systems Pvt Ltd
Posted on Feb. 21, 2012
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i would go for BB

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Zahid Janjua
Zahid Janjua Replied on Feb. 21, 2012

Any specific set?

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kashif manzoor
kashif manzoor Replied on Feb. 22, 2012

Black Berry curve

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Eddie Robinson
ICT Broadband Support Analyst
Posted on Feb. 21, 2012
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The BlackBerry.
For example, having sampled several of the Smartphone offerings available at present, the E-Mail facility on the BlackBerry is very user-friendly and reliable. The WAP reception is consistent/uninterrupted and my own experiences with it are that is doesn't have freezing issues as is common with a lot of the other Smartphones.

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I-phone by apple would be my choice because of it's cutting edge technology.

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