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Just how much should sales reps depend on technology to help streamline their performance?

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Barbara Giamanco
President and Social Sales Strategist, Social Centered Selling, LLC
Posted on June 15, 2011
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In today's social selling world, sales professionals are putting themselves at a competitive disadvantage if they are not using social technology as a part of their sales process. That being said, they should not solely rely on technology. Many sales people are using technology (email, social media) inappropriately, in my opinion. Sending someone a sales email out of the blue will generally work against you not for you. People buy from people that they have a relationship with and that they know, like and trust.

Sales reps should be using social technology to better prospect and qualify opportunities, create value through the creation and sharing of content, demonstrate expertise by weighing in on discussion questions posed either here at Focus or over on LinkedIn, and they should be using platforms like LinkedIn to do their homework before walking into that next sales meeting.

Technology is part of the process, but it is not THE process.

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Well said Barbara. Technology is not the process, yet aids in the process. One point I want to expand on is the idea of sending a sales email out of the blue. Reaching out to those who you haven't had contact with is not necessarily a bad thing if the research has been done prior to the email and it is clear that you know the company and what they do before pitching them an idea (using technology of course). Is this the direction you were going with the comment?

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Barbara Giamanco
Barbara Giamanco Replied on June 15, 2011

Stephanie,

My personal opinion is that the first contact should NEVER be a sales pitch no matter how much homework you do. This is especially true if you've lost contact with people. If, however, the message goes like this...

"I know we haven't been in contact for awhile, and I'm sorry that's been the case. In visiting your website, I noticed that your company has 3 major areas of business focus this year. I read an article in Forbes Magazine today that I thought you would find valuable based on your new corporate direction. By the way, if you have white papers or case studies that you'd like me to share with my clients and network, please let me know. I'm happy to assist you in any way that I can."

Not perfect but it's off the top of my head. The goal is to deliver value first before asking for something. Nothing bugs me more than when I receive an email that is a sales pitch...again whether it is researched or not.

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John Cousineau
President, innovative information inc.
Posted on June 15, 2011
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Agreed Barbara. Tools (+ tactics, like your email example) are a potential means to an end. IMO, Reps should *only* rely on those tools + tactics which, when used, trigger sales conversations which, in turn, in their content + timing, create real buyer value. When there's proof that what's being used to create buyer value is doing so, reliance is a good thing. When there isn't such proof, I'm less convinced.

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