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My company is a construction management firm with a very unique project delivery system.
When we capture a client we have them for life. But we need to increase our visibility and the number of sales leads. We have a strong website, have 3 people in the market every day and tried direct marketing with NO success. What else should we be doing?
Best Answer
- Recommended by:
- Tim Negris
Mr. Negris,
What an insightful response. Thank you for taking the time to respond to my question. I appreciate and thank you for sharing your expertise with me.
Respectfully,
Tom Thornton
- Recommended by:
- Tom Thornton
I would also reach out to bloggers, industry analysts, and other "influencers." Since your approach is unique, you need to educate the market and let them see and experience that you are credible.
Without a doubt, speaking a tradeshows and conferences will help accomplish this goal, but getting influential people in your market to assist will also be a good idea.
When approaching top bloggers, focus your pitch specifically to each person on your list. Read their work ahead of time so you understand their focus and interest. Then, send a personalized email explaining why your service is special AND why it is perfect for their particular blog. Each email to an influencer must be customized to that person's specific interests.
Be prepared to invest personal time with each of those folks, to be sure they really understand what you are doing, why you do it, and how it is unique and valuable to the market.
Hope this helps, and just leave a comment if you want clarification on any of these points.
- Recommended by:
- Tom Thornton
Tom,
To start, explore LinkedIn. On LinkedIn, find communities of interest related to your particular business, customers, partners, and related parties. You can search and I'm sure will find various discussion groups that are relevant.
Begin by watching -- observe the dynamics -- and then ask questions or answer questions posed by others. Just participate in the discussion, but do not sell!!!
Successful participation in social networking is based on conversation and not selling. Offer your support and expertise in a substantive way, and over time your reputation and credibility will grow. There is no immediate silver bullet; it just takes time and investment of energy.
Good luck!
- Recommended by:
- Tom Thornton
I looked at your company web site and noticed that you seem to be primarily focused on local business in Illinois, which may mitigate the value of some of the above advice that is more nationally focused, e.g. trade shows, magazines, etc. I know that you said you had not gotten much out of direct marketing, but that might be because of the specific channels you selected, as for local businesses DM is often the most effective method. In your case, working through certain kinds of state associations you could probably obtain mailing lists that are very targeted to the kinds of customers you are looking for and would not cost a lot.
On your site you have a useful set of categories for the types of organizations for which you have done construction projects in the past and elsewhere on the site you mention the types of stake holders with whom you work. These things make a good basis for a Google search that will identify the kinds of organizations that will have the lists you need, as follows:
"illinois association" Municipal OR Healthcare OR Veterinary OR Religious OR Banking OR Retail OR Commercial OR Recreational OR Arts "real estate developer" OR architect -residential -attorneys -lawyer -trial -defense -litigation
Let's pick it apart a bit. In Google, using quotes keeps words together and eliminates noise, so if you took away the quote marks around "illinois association", you would get millions of hit about illinois and millions more about associations, with the quotes it isolates references to organizations whose names start with this phrase. This is followed by your customer categories separated by OR. The caps are important here, as it tells Google to find things containing any of the words separated by OR. Without it there would be an implied AND, making Google look for pages that contain all of the words, which is not what you want. Following the categories are the stakeholders. Note the use of quotes around the first one, a phrase that, if not kept whole would bring in a million realtor's sites and other similar noise. Also note that the stakeholder terms are singular, which may be counter-intuitive. You are looking for more than one architect, but remember a single architect's site will not show the plural form and therefore would not show up in a search where the term is pluralized. On the other hand, the singular search term will always find plurals as well, like "Jones and Smith, Architects".
Finally, the series of words at the end of the search expression each preceded by a minus sign tells Google to leave out pages that contain any of these words. I excluded residential because it appears that you do not do residential construction and I excluded a variety of words related to lawyers, because otherwise you would get a lot of noise related to property attorneys and the like.
The above search produces a very manageable number of hits, around a thousand, that contains references to many associations from which you could probably obtain member mailing lists and maybe even some editorial exposure on their sites, like the "Illinois Association of Museums". But, you will also notice another beneficial result that I didn't expect. The few pages of the results are predominately for architecture firms who work on the kind of project you are looking for and who have received awards from the kinds of associations discussed above. In other words, this query not only produces lead sources, but it also produces quite a few actual leads.
Another good resource for search-oriented lead generation is Jigsaw (http://www.jigsaw.com/) which will enable you to produce very targeted lists of individuals with contact data for people in the companies and roles that usually hire your company. Even a free account can give you some good results, but a paid account is not much money and definitely worth it, as it will give you more useful information and eliminate a lot of busy work, like stitching lists together from individual pages, etc.
Tom,
You are very welcome. I looked at your site and I think your message of "collaborative construction" is very compelling and would make a great basis for this kind of strategy.
Good luck,
Tim
Mr. Krigsman,
You mentioned reaching out to bloggers, I understand that there is a new wave of networking that is available through the internet, but I have limited knowledge of this medium of communication. For I start, I need to do some research on what these tools are, how they can best be utilized and then get engaged. Your insight regarding the power of influencial people is on target. Thank you for your insight and encouragement.
Respectfully,
Tom Thornton
Help clean the oil spill. That's a big spill and will require a huge group effort to clean the mess up. Construction will be needed for repair and maintenance, crew recreation and medical facilities. These will need to be deployed in fairly dense arrays.
That ought to get media coverage at the very least....
To everyone who was kind enough to take the time and provide me with their input, many thanks.
Tom Thornton
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Work the customer ecosystem. The customers you are trying to reach typically belong to trade associations, visit sites, read publication, and attend trade shows that are focused on their business segment. Depending on the kind of construction projects you manage, this might be real estate developers, government agencies, civil engineering contractors, or any number of other kinds of entities.
If your company has a unique delivery model, you should be able to attract the attention of conference organizers, editors, journalists, bloggers, and other people who are on the lookout for things that their audiences will find new and interesting. Identify and reach out to these people and present your company as a thought leader or innovator in your industry and offer to make your principals available for panels and speaking spots at conferences and for contributing content, context, or comment to articles relevant to your expertise.
In your pitch to these people, be careful not to just push your company and its capabilities or services. They will just blow you off if you do that. Instead, identify the topics where you can provide useful and unique professional insights or information, e.g. contract negotiation, service pricing, hiring practices, etc. The goal is not to sell your company to these people, but to sell them on your expertise and knowledge and to present yourself as a useful resource.
When you get exposure in this way, make every effort you can to ensure that whatever is written about you includes your company name, your web site address, and key words or phrases pertaining to your company's area of expertise, e.g. "fixed price projects", "water infrastructure construction", or whatever. If you do this, these things will appear on the web in their conference program overview, blog article, etc. and improve your search visibility with and prompt direct inquiries from the types of companies you are trying to reach.
If you get your people onto panels and speaking slots at trade shows or other events, you should consider also investing in a booth, hospitality suite, event sponsorship, advertising, or other promotional opportunities within the trade event. This creates a cross-promotional opportunity where, for example you can promote your booth in your speech and your speech at your booth, which will enhance your credibility and visibility with your prospects at the show. And if any of your existing customers will be at the event, see if you can get them to hang out at your booth and stick around after your presentation to visit with prospects. There is nothing like a living, breathing success story to help motivate prospects to follow up with you or remember you when you follow up with them after the show.