Is outsourcing my call center offshore going to benefit my company?

Hi Wayne

Hope this will help you. Yes you can save some thing by offshoring and you have an option of nearshoring too. Lot of SMB's are getting benefits through the Offshoring. Want to know what kind of business are you doing and Why do you want to set up a High Risk merchant Account? write me at victorstackhouse at gmail dot com Will try to help you out with this.

Victor

Dear Wayne,

Please elaborate on your requirements and nature of processes, you wish to outsource. However, offshoring will certainly add value to your business domain by providing you a back-up for all times. Thus, there will be an opportunity for you to scale up your business in your preferred domain.

Please check for NZ in this regard.

Thanks,

George

Yes I will be ready share my insights. Let me know if you would like to set up a call to dicuss.
Answer to your question - is yes you by outsourcing your call center can reduce overheads and expenses. It will be an office without any rent, support staff are available but no charge, no electricity costs, no insurance costs and other maintenance costs.

The second level of savings will be on cost of people and cost of telephone line.

Best way to find a call center - well you can find it through linkedIn + references + NASSCOM website. Next its aways advantageous to choose a call center who has an office in US. This way the transactions, payments, coordination, meetings etc can be convenient.

Now let me come out of consultant mode and get into Business development mode :)

We are a call center with head office in Cincinnati and Call center in India. We work with companies and ensure a smooth transition while outsourcing and cost saving to the clients. I can provide references of the clients we are currently working with to give you an idea of the structured processes we follow to make outsourcing contact center to offishore a success. Let me know if you would like to speak more on this

yes,it will be of substantial benefit. you can derive benefits in terms of getting the brunt work outsourced and focusing/investing in your customer service. this would drive up your sales e.g.having a loyalty program in place and the vendor running it on your behalf.
there are multiple considerations to select a country and a vendor. depends on your timezone, language reqts, work timings, size of opern etc.

Hi,

we being assisting companies to migrate business to offshore in Big way and we are successful in that..We follow the six sigma methodology to migrate business offshore and execute through our state of the art facility which has 150 seats and round the clock power backup.The language a skill set will not be a problem at all and we can smoothly do the transition,you should not hope for immediate miracle but after the Pilot phase there will be surely a big change in the business and offcourse major difference in cost to your company..

For More discussion shoot me an email at
Priyanka.ghosh@hotmail.com

If you would like to learn about cost reduction which you will certainly have by outsourcing your Call Center. I can give you some insight regarding nearshore deals. We can talk about what Mexico has to offer besides cost reduction and overhead costs.

Shoot me an email or give me a call.

Genaro Rodriguez
Near Contact Inc.
www.nearcontact.com
jrodriguez@nearcontact.com
512 853 9472

Dear Wayne,

Outsourcing call center services should bring the following value-additions to Organizations:

1. Focus on Organization's core-competency & top priorities to achieve their goals.

2. Call center operations being very objective and quality driven, experts handling it would result in not just the better service delivery but 360 degree feedback to your business and enhances your capabilities with first hand feedback from end-customers

3. Cost-effectiveness is a definitive result. Not just the operating costs but the liability of infra, technology & resources is nullified. This way you will have access to build to operate model for the time period you need the service for.

As far as skeptical-ness on offshoring is concerned, as we understand world well knitted today and surveillance operations floors like ours do enable our clients to see their "extended arm" (call center) and work with us very closely.

I hope this answers the question... also, I am excited to understand your requirements to explore a collaboration out of it.

Regards
Phani Kumar Karra

Hello!
I am in the post transaction upsell space, and at Profinity, in addition to partnering with you to add revenue to your bottom line with our third party upsells, we also offer high risk merchant processing. When is a good time to discuss?

Best Regards,

Victoria Smolag 949.274.7070

I am in the post transaction upsell space, and at Profinity, in addition to partnering with you to add revenue to your bottom line with our third party upsells, we also offer high risk merchant processing. When is a good time to discuss?

Best Regards,

Victoria Smolag

Hi Wayne,
Yes it does make business sense to outsource but its a two way committment street and both parties need to make the relationship work.
We could provide you with the success stories and also a guideline on the "Do's and Dont's of Outsourcing based on our own experiences.
let me know a good time to discuss
regards
babita

Hi Wayne

Gurgaon(India) would be a good option but make sure u take care of the security issues. The most important factor is the availability of good resources. I have experience in working on offshore projects from USA, Polland, Singapore. In case you would like to have a business relationship with me, please do let me know. My email is mkhetar@gmail.com and my contact number is +919818092824.

Thanks.

-Maneesh