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Reviews of Aspect Performance Management 7?

Looking for user reviews of Aspect Performance Management 7? I know it has a lot of sophisticated technologies to help analytics, social media, etc. for contact centers, but how did/do you determine what to monitor?

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Topics
Customer Service
Marketing
Sales
Analytics
Contact Center Solutions
Contact Center Techonology
Contact Centers
Metrics
Performance Management System
Social Media
Green, Pete
Pete Green
asked on Dec. 17, 2010
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