Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
0
Sales management software for SFA and customer support?
What sales management software options are available that can boost my SFA solution and customer service efforts?
Events
- Dos and Don'ts of Small Business Marketing May 29 @ 11 am PT
- Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
- The Tricks to Paid Media June 6 @ 11 am PT
- Display Advertising for Brand Awareness June 20 @ 11 am PT
Related Activity
4 Answers
Hi Charlie,
Which SFA system are you currently using? There are some, "bolt on," applications available that can help boost the functionality of your existing system. If that option proves too expensive, or not effective, then you also might want to look into possibly implementing a full CRM tool that encompasses SFA and customer service into one package.
There are lots of resources on Focus, so feel free to have a look around.
Hosted CRM Comparison Guide:
http://www.focus.com/research/comparison-guides/crm/comparison-guide-hosted-o...
Q&A: Top CRMs that Include Customer Service Management?
http://www.focus.com/questions/customer-service/what-are-top-crm-systems-incl...
Best of luck!
Caty
Hi Charlie,
Many companies that have had some success with SFA and CRM find that these products, while great for managing the sales process, do not provide all the capabilities that sales professionals need to close more deals. We have found that many companies looking to improve the effectiveness of their sales teams turn to a Sales Playbook. One of the best sales playbook tools that we have found is the Sales Playbook Pro by 2 Comma Sales www.2CommaSales.com
The Sales Playbook integrates with your existing CRM system and provides key sales tools that are missing from most CRM systems. Further, during the Sales Playbook Pro implementation process you capture the best sales practices from across your entire sales team and incorporate these into your playbook so that your entire sales force can access them in real-time. The Sales Playbook Pro helps your entire sales team close more deals. It also helps new sales professionals get up to speed at selling your products by providing them real-time access to the latest tools and information about your specific products.
Hope this helps,
Jason
Sorry Charlie, I'm coming to this thread after quite a while, but can I ask what SFA solution you're using?
Hi Charlie,
We offer sales management in our CRM offering, http://www.borneosoft.com. It is hosted CRM where you only need to pay on monthly basis. We are currently offering Free Edition for two users with 100MB storage each. It is not time limited. Our Paid Edition is $19.90 per user per month.
You can check our CRM features:
Blog (NEW): http://www.borneosoft.com/docs/blogfeatures
Contact: http://www.borneosoft.com/docs/contactfeatures
Calendar: http://www.borneosoft.com/docs/calendarfeatures
Sales: http://www.borneosoft.com/docs/salesfeatures
Product Management: http://www.borneosoft.com/docs/productfeatures
Chart/Reporting: http://www.borneosoft.com/docs/chartfeatures
Mail, Notes and Document: http://www.borneosoft.com/docs/mailfeatures
Auto Creation of Quotation: http://www.borneosoft.com/docs/quotationfeatures
Team Management: http://www.borneosoft.com/docs/teamfeatures
We also have good documentations that come with each module in our CRM:
Blog: http://www.borneosoft.com/docs/usersguideblog/Borneosoft%20Blog
Contact Mgmt: http://www.borneosoft.com/docs/usersguidecontact/User%27s%20Guide:%20Contact%...
Calendar Mgmt: http://www.borneosoft.com/docs/usersguidecalendar/User%27s%20Guide:%20Calenda...
Sales Mgmt: http://www.borneosoft.com/docs/usersguidesales/User%27s%20Guide:%20Sales%20Ma...
Email: http://www.borneosoft.com/docs/usersguideemail/User%27s%20Guide:%20Email
Getting Started: http://www.borneosoft.com/docs/gettingstarted/Getting%20Started
Regards,
Luke
Answer This Question