From a service perspective do you think it is better to work for a small or large company? Why?

I don't think it matters. What matters is the mindset of the management. We provide customer service training and are in companies large and small around the world. We've seen that the number one driver of service quality is whether management sees providing excellent customer service as an integrated part of their corporate strategy. Or, in the case of smaller businesses whose management or owners may not have a solid strategy, serving customers well is just part of their personal philosophy. When management holds the torch for service high, employees follow.