On shore 3rd Party CS Solutions?

Hi Rob,
I am working with an on-shore customer service provider called Center One that has been established to handle programs such as yours. They are a high performing organization that services Inbound and Outbound clients, and have in the past handled overflow programs such as yours.
If interested, you can contact Mike Ferrachio at 716-844-3215. I've worked with Mike for ten years; he's well worth the phone call.
Best regards,
Tim Szymanski

Hi Trevor,

This is Sameer with R Systems and we are interested for the concerned project. Also, I would like to share some background information about our Company.

R Systems is an organization that provides services to Fortune 50 clientele and has a solid track record of providing Information Technology and Business Process Outsourcing (BPO) services. We have extensive experience with implementing customer contact solutions for various industry verticals including Healthcare, Retail and Telecom etc.

R Systems also provides Customer Relationship Management Services and Transaction Processing Services as well as inbound/outbound Sales and Lead Generation.

We provide this in an Onshore/ Offshore Model helping our customers see significant cost saving.

Let me know if you are interested in our services. Also, let me know a time that works for you, I'd be happy to match schedules and confirm.

Best regards,

Sameer Mittal
Ph: (916)-830-8747
www.RSystems.com

Hi Rob,

You I understand you were asking for an onshore provider. If this a company policy, then I believe that I may have to refer the business to another center. But if you are open to neutral accent reps based out of the Philippines, I would like to explore your requirements and get you started right away. We'll be happy to take care of your order taking overflow, some simple CS oriented tasks, and after hours coverage.

If not I can refer you to another onshore center from the Midwest.

We can

Why don't we get together on a call to discuss the details of your requirements. You can reach me at 800.910.4570 ext 0214.

Best regards,

Joey Marcaida
800.910.4570 ext 0214
http://epiphany-outsourcing.com/

Hi Rob,

You I understand you were asking for an onshore provider. If this a company policy, then I believe that I may have to refer the business to another center. But if you are open to neutral accent reps based out of the Philippines, I would like to explore your requirements and get you started right away. We'll be happy to take care of your order taking overflow, some simple CS oriented tasks, and after hours coverage.

If not I can refer you to another onshore center from the Midwest.

Why don't we get together on a call to discuss the details of your requirements. You can reach me at 800.910.4570 ext 0214.

Best regards,

Joey Marcaida
800.910.4570 ext 0214
http://epiphany-outsourcing.com/

I would like to comment on what Hale posted. I do agree with him to an extent. A lot of offshore call centers/ BPO's claim that they have the best quality of people, technology, training etc, however, it will be best if you ask for references from these providers. Know what they do and hear from actual people who are doing business with these companies. We will be more than glad to give you some references that you can talk to. They can and will prove the quality that we claim to have here in our company. Consider the reasons you have for searching for a call center. If you want quality and significant savings on your operating costs, then you can consider us an option.

Paolo Carlo Calanog
888-321-3821

If you want an American owned company with American service reps call me. The only thing we outsourced offshore was the building.
Garry E. Williamson
Carolina Call Center-Jordan
864-848-4959 office-USA
Skype pd107stiletto
garrywilliamson@mecmc.us
website http://www.carolinacallcenter.com

Hi Rob,

Any interests in Egypt, Canada or Guatemala?

Thanks much,
Gautam “Bob” Vora
Chief Operating Officer
Lighthouse Sourcing Inc.
Tel (USA): (336) 776-0680 I Tel (UK): 020-3287-5504 I Tel (Aus): 03-9013-3969
Fax(USA): (336) 868-8606
Email: bob@lighthousesourcing.com
www.lighthousesourcing.com
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Dear Rob,

Northwinds Contact Solutions partners with Inspiritec Teleservices to provide the most unique outsourced call center solution on the market. Inspiritec is a Non Profit call center that hires agents that are people with disabilities. Unlike most contact centers, Inspiritec’s goal is to help provide jobs to disabled individuals and cover their costs; they have no specific profit margin they have to meet. The result is that their services are priced just slightly higher than “offshore” rates.

Because Inspiritec uses Northwinds Virtual Call Center platform, clients benefit from being able to login to the platform to view activity and can access “real time” detailed call reporting, live call monitor. It is an outsourced solution that feels like it is “in-house”.

Pricing: Depends on each client’s unique situation. Pricing starts at $25 per hour per agent and for a large operation can drop as low as $15 per hour per agent. Submit an RFP/RFQ to receive a pricing proposal customized to meet your needs.

Contact:

Darren Prine
Northwinds Contact Solutions
dprine@thenorthwinds.com
1-800-831-8130

Hi Rob,

There is a solution to every problem. Choosing the right partner is an extremely difficult decision and one that can impact ones credibility within an organization. I'm certainly interested to understanding your requirements and providing you with an overview of what we have to offer. Our client portfolio for inbound call center support includes a number of leading internet and catalog companies and a handful of Fortune 100s. After our discussion, I will provide you with their contact information so can ask them how iServe is not just a provider, but a partner that wants you to succeed. Please contact me at your earliest convenience.

Thanks,

Jeff Ostapa
iServe Direct Commerce Services
www.iservedcs.com
jostapa@iservedcs.com
1-866-895-4379

Rob, as Hale from Customer Elation mentions, speak to actual references. I also highly recommend seeing the site that is going to do the work. I've been in this industry 16+ years and there are many providers, many solutions, many sites...you have to find one you are comfortable with. Is there only one right fit?? No. But searching through it all can be daunting. Determine the criteria most important to you and the organization...go from there. Ensure partners reviewed (especially if this is your first outsourcing experience) have the infrastructure that fits your program. If you desire onshore, inbound, customer service, after hours, overflow, B2C...then find someone currently doing that today w/references. That's my advice to you.

I work for RDI, a similar US Based OnShore provider to Hale's company. We have referenceable clients today of onshore B2C inbound customer service overflow & afterhours programs. Whether it is Customer Elation, RDI, or another outfit, find one that can show you they are doing it today. And...if you talk to someone where it feels like it's a forced fit, it probably is. I'm happy to discuss w/you and if it's not a fit for us, I'll do my best to point you in the right direction and give you my advice on what to watch out for. -Jeff 801.949.7585 http://www.linkedin.com/in/jeffguymon

Scicom is a progressive and pioneering leader in Business Process Outsourcing (BPO) with global expertise in customer contact management and all back office support functions. Scicom services clients in 70 countries and 40 Languages from 14 strategically located facilities throughout the globe. In 2006, we established corporate headquarters for the America's in Tampa, Florida with a diverse, multi-lingual workforce that supports English, Spanish, and French for the United States, Canada, Latin America and the Caribbean. Please call our VP of Operations-Lauren Lindsey directly at 813-880-5722 or lauren.lindsey@scicomusa.com for more information.

Regards,

Anna Peters
HR Manager

Rob,

I would love an opportunity to compete for your business! I have over 20 years experience in the industry and I am celebrating my 16th year with CGS, a leading global contact center provider with facilities in the US (Tampa and Atlanta) as well as Romania (Brasov and Bucharest). We can provide support from our facilities or yours. Let me know if you have time for a brief conversation.

Sincerely,

Scott McKinley, Vice President
Contact Center Solutions Division
Computer Generated Solutions, Inc.
Office: 813-249-3281
Email: smckinley@cgsinc.com

Hi! I understand that you are looking for an onshore partner for this undertaking, I just want to share that our company, EXIGO Process Solutions, Inc, which is based out of Manila, Philippines can deliver a high quality of service. Our agents are comparable to US locals in terms of communication skills. We only hire people who have experience in working for Fortune 500 companies. We would very much like to be able to touch base with you and have you listen in to some of our reps' voice recordings. We might just be the partner you need to take care of your call center/customer service requirements. Please do take time to visit our site: www.exigoprocess.com. or call us at 1-888-321-3821 and ask for Paul Calanog.

Hope to hear from you soon.