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What agencies provide assistance in creating an in-house CRM system?
What companies help companies create their own CRM solutions? What are some best practices on implementing your own CRM system?
Best Answer
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Posted on
Feb. 7, 2011
- Recommended by:
- Sarah Gogin
Hi Sarah,
The world has moved from "Market of Masses" to "Market of One". When you want to buy a Car or CRM System - One Product fit all concept is gone. However A Car or CRM System can be configured to the particular / specific needs.
Whether it is Sales Force, Microsoft Dynamics or SugarCRM, all these products have been designed for configuration / customization for the organizations.
You need to just look at the right solution provide to identify your unique needs and customize one of these products.
With Warm Regards
Ram Kumar
http://www.bhea.co.in
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Related Activity
Hi Sarah,
I think you'll find that "technology" companies are the most common implementation partner of CRM systems - Perhaps a Microsoft partner or a Salesforce.com partner. But the most important thing to keep in mind is that CRM is merely a tool - just like you wouldn't rely on someone who makes and sells hammers to build your home, your CRM partner must have deep experience in Business Process Optimization and the business area you want to address with CRM such as Sales Force Management, Customer Service, Call Center Management, Product Support or Marketing Management. Consultants who are directly experienced with those business areas will help you align your processes with the function of the software.
One comment I hear frequently is that "our business is so unique we need a specialized CRM system". While it's true that there are many unique businesses and industries, beginning with a flexible platform such as Microsoft Dynamics CRM or Salesforce.com will allow you to get exactly what you need/want specifically customized for your particular business.
Hope that helps.
Scott Priestley