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What are the advantages of an ip pbx versus a traditional pbx system?
We're looking into implementing a new PBX, and have recently heard about IP PBX systems. What are the advantages of an IP PBX? Are there different features? Why are they so popular?
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4 Answers
Dave, the advantages of an IP PBX include being able to make use of your current data network infrastructure to provide your voice communications. This can result in huge cost savings for long-distance calls, or for voice communications between remote offices and headquarters.
It is important to note that there are also challenges with a converged network (where data and voice are sharing the same pipe and equipment), both from a security perspective and when it comes to uptime/redundancy.
Another plus is integration with your email and other communications technologies, allowing voicemail as attachments in email, or other potential benefits.
In most cases, the pros outweigh the cons, but you need to plan accordingly.
Most new telephony equipment is all IP-based or hybid IP and traditional PBX, so this is the direction you'll likely be heading in for the best of features and support.
-ASB: http://xeesm.com/AndrewBaker
Interesting. Thanks for laying out the ground work. I didn't know IP PBX had all of those features. Thanks again for your guidance and insight. Truly appreciated.
You're very welcome, Dave.
Consider the following for more information:
http://www.answers.com/topic/ipbx
http://www.networkworld.com/topics/ip-pbx.html
http://searchunifiedcommunications.techtarget.com/tip/0,289483,sid186_gci1245...
-ASB: http://xeesm.com/AndrewBaker
Dear Dave,
I would like to take a stab at answering your question but would like to add one more component to your comparison, a hosted or virtual platform.
The Traditional PBX Model VS. the IP Phone VS. Hosted Managed Platform
Traditional PBX Model:
-The PBX is located on site
-The on-site box requires support by a tech
-All additional functions are “bolt-on’s”
-As the system ages the equipment is difficult to support
-Advanced functions are not always possible
IP PBX Systems:
-The IP PBX is located on site
-The on-site box requires support by a tech
-All additional functions are “bolt-on’s”
-As the system ages, the equipment is difficult to support
-Advanced functions are not always possible
Hosted Managed Platform:
-The equipment is Hosted and Manage offsite
-The Hosting Team supports all functionality
-Additional functions are subscription based
-The system upgrades come with the Platform, no extra charges
In summary, each organization must determine what their “CORE” function as an organization really is, selling more product or supporting phone systems? Additional considerations involve the positive impact to the Income Statement vs. the Balance Sheet.
Please contact me if you would like to discuss this further or if I can be of assistance in any way.
All the best,
Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
http://www.northwindscontactsolutions.com
Work: 602.515.0395
Fax: 602.515.0391
Email: dprine@thenorthwinds.com
IM: CallCenterHero (Skype)
My Blogs: http://www.managedserviceproviders.biz/topics/call-center/
Twitter: http://twitter.com/CallCenterHero
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