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What are the main differences between Salesforce Chatter and Tibco tibbr?
Both products feature activity streams and connectors to external data sources. How are they the same or different?
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5 Answers
They are very different when you get to the guts of it.
TIBCO is a middleware company, they do integration. This is at the core of TIBBR. It does not require a specific platform, or be associated with any vendor. Virtually anything in the world that can be subscribed to in a publish-subscribe model (which these days is virtually everything) can be brought into TIBBR's stream.
Chatter can supposedly do this as well, but as long as the system they are tapping into is able to connect to Force.com. Theoretically, not a problem in the surface -- however... when you dig a little deeper you see that Force.com is still a platform or application that is hosted elsewhere. Salesforce offers security, but not the same level as TIBCO, and offers the ability to tap into virtually anything (via database.com and heroku in addition to force.com) but requires (supposedly,potentially) more work than Tibbr.
There is probably a deeper level of detail that can be discussed in this forum (technology is cool, but complex), but at the very top level of their approach - you can see Tibbr as being more open, less reliant on specific platforms, and easier to integrate into anything.
Not that Salesforce could not do the same, they just don't for now.
Esteban,
In effect, are you saying the primary difference is in the ease of integration with external data sources and openness?
How about functionality and use case differences between these products?
Hi Michael:
I haven't seen either product, but just speculating here, Salesforce tools tend to be integrated with the Saleforce platform and therefore are better suited to organizations that are using Salesforce internally.
Tibco as a more general purpose company, might be better suited to companies that aren't Salesforce shops, especially those working with SOA already.
That said, both of these products suggest an old-style top-down delivery system and Enterprise 2.0 tools tend to percolate from the end users up to IT. That's why a tool like Yammer can gain traction like a trojan horse inside the enterprise before IT is even aware.
This is consistent with the 'consumerization of IT' in general, which I wrote about recently on IT World. http://www.itworld.com/it-managementstrategy/131792/can-it-give-users-a-consu....
Regardless, I'm not sure either tool is a slam dunk in the Enterprise 2.0 market and both face a slew of existing competition with a big head start.
Michael,
Functionality is basically the same, sharing information directly from the sources and streams. The main difference is how close to being a "better platform" they are. One could argue about one or the other being more advanced in filtering, sharing, etc. Bottom line, as I said in my blog post about this, it is about what the users do with it - not the tool that will make a difference.
Use cases? as I said in my response - if you can get to it, with both, you can do something about it. I cannot foresee a use case that would make a difference -- then again, too early in the world of both to make that a definite answer.
Time will tell how wrong I am.
We use Salesforce (Group edition), but have no experience with Tibbr. There are a number of things that make Chatter ineffective. By far the biggest is that it only sends a notice when you update the data record (address, phone, description, etc.), when you add an "attachment" (notes, contacts, opportunities, partners, cases, etc.) they do not send anything. The core data rarely changes (usually boring when it does) but adding a new opportunity to an account is big news. For that Chatter is silent. That should go out on the wire.
The second is that I should be able to "push" chatter on someone--indicate that someone in my org needs to hear about this and add it to their chatter. Or maybe follow all this added by that person. What they have is to "pull" oriented. I get tired of seeing primarily what I have done via chatter. I want to see what others are doing without running a report and then clicking follow... so I can see if they updated the address. Yawn.
Poorly designed--at least in this version.
Hope that helps,
Todd Williams
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