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What are some good ways to approach the new Customer 2.0?
Customer 2.0 are customers that are mobile and social- they would rather text or email than call in from a land line. What are some ways your contact center is adapting to providing the best customer care for these new wave of customers?
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The simplest option would be creating an iphone app, relatively cheap these days too, would only need a very small investment of around $300 or so, the difficulty you'd have would be persuading customers to download the app, but it could be made available via the apple shop. You've not mentioned whether this is a service you already offer so?
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