What are top tips to ensure adoption of CRM?

Hi Jamie,

It's the ease of use and familiarity with what the users have used before. Users do not want to feel they are spending more time maintaining the data to get something useful. How fast users can find information also determines how the users perceive the usefulness of the system. The system can have many bells and whistles, but when it is not easy to find information quickly, having unfamiliar interface, etc. it erects barriers for user adoption.

Some system adopts to have simple user interface like tree based folders. Most of us will be very familiar with this file system interface. Borneosoft CRM uses interface similar to file explorer and it has fast search similar to searching on the web using any popular search engine. Search phrase can be free text, although if it is needed the search can be targeted to specific field. It also has Automatic Quotation generation. It saves retyping and reproducing again when there is any modification on the price, quantity or details of the quotation.

In the end users must feel that the tools provided really helps them to be productive and saves their time. Have a look at www.borneosoft.com. It has informative video clips how the tools can help.