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What are your tips for increasing "time to resolution" metrics?

I read an article that Motorola was able to increase their "time to resolution" metrics by 57% over this time last year. How? What ideas do you have for increasing the "time to resolution" metrics in your company?

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Topics
Customer Service
Sales
Contact Centers
Metrics
Motorola
Time to Resolution
Manning, Annie
Annie Manning
asked on Sept. 21, 2010
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