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What call center magazine should I read to get updated on the latest trends

I'm kind of out of the loop when it comes to the newest call center products. My boss asked me to compile some research on new, popular call center solutions. Is there a good magazine with which I can start?

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Topics
Customer Service
Sales
Contact Centers
Magazine
Townsend, Drew
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Drew Townsend
asked on Jan. 11, 2010
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Nick Kossovan
Posted on Feb. 11, 2010
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Check out this page on my blog:

http://callcenterguru.wordpress.com/call-center-magazines/

I list what I consider the top 6 call center magazines to subscibe to.

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