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What customer service blogs do you follow?
There are a lot of popular business blogs on the web, and many focus on specific areas like marketing, sales, and finance. I am curious to know what customer service blogs people follow as there doesn't seem to be a ton out there. I personally enjoy Who's Your Gladys and Service Untitled. Both of them cover a variety of topics and post pretty regularly. What other customer service blogs do you follow and why?
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3 Answers
We have a very popular complimentary tips newsletter on How to Kick Customer Service Up A Notch at http://www.HumanTechTips.com
Visit our main site at www.human-technologies.com for resources available to you there as well. Let me know if you have any questions at rosanne@human-technologies.com
Regards
Rosanne D'Ausilio PhD
Customer Service Expert
I welcome all to our blog "Smart SenseAbilities" on people skills for customer service and communication that bridges the gaps of diversity.
http://katenasser.com/articles
Best wishes,
Kate Nasser, The People-Skills Coach
President, CAS, Inc.
http://katenasser.com
http://twitter.com/katenasser
Very interesting commentary on using community and social media to power customer service http://blog.getsatisfaction.com/
The culture of service that is Zappos http://blogs.zappos.com/blogs/ceo-and-coo-blog
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