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What is customer satisfaction?

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Topics
Customer Service
Sales
Customer Satisfaction
Glossary
Corbin, Todd
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Todd Corbin
asked on Sept. 5, 2010
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Daniel Kerry
Daniel Kerry
Sales Director
Posted on Sept. 6, 2010
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Customer satisfaction is a measurement of how pleased customers are with a particular product or service. Satisfied customers are likely to make repeat purchases and often refer others.

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