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What is the impact of ITIL on software vendors?
How do they use…and mis-use the standard?
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If you are looking to select an ITIL software, before selecting the tool you should define the process that you want to measure and monitor, than based on that you can go and start searching for vendors.
Regarding the vendors selection, ITIL does play a role in it, as it’s a part of the Service Design process, bellow is a list of the sub processes:
• Providing the Supplier Management Framework: To provide guidance and standards for the procurement of services and products.
• Evaluation of New Suppliers and Contracts: To evaluate prospective suppliers in accordance with the Supplier Strategy, and to select the most suitable supplier.
• Establishing New Suppliers and Contracts: To negotiate and sign a binding contract with a supplier. This process is mainly applied for significant investments, either in externally provided services or in technology.
• Processing of Standard Orders: To process orders for commodity products and services, and to order pre-defined items within the boundaries of existing contract frameworks.
• Supplier and Contract Review: To verify if the contractually agreed performance is actually delivered and to define improvement measures if required.
• Contract Renewal or Termination: To carry out regular renewals of contracts, to assess if those contracts are still relevant, and to terminate contracts which are no longer needed.
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