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2 Answers
That there will still be a lot of people not doing it right.
Andrew Kordek
Co-Founder, Trendline Interactive
A Email Marketing Agency
Twitter: @andrewkordek & @trendlinei
Email: andrew@trendlineinteractive.com
There will certainly be a consolidation of venders.
Many will go away either by closing their doors or by being subsumed by a bigger fish.
I know you asked for 1, but... I think Social CRM will not be a "category" in it's own, it will merely be something good CRM systems do.
M Scott
CRMSuccessPlans.com
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