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What methods do you use to identify best practices for customer experience management?
Please rank-order the following: a) we don't seek out best practices, b) conferences, c) benchmarking studies, d) books, e) articles and white papers, f) conversations with counterparts at other companies, g) certification course, h) internal training in my company, i) webinars, j) blogs, k) other (please specify).
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Best Answer
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-1
Posted on
Oct. 25, 2010
It may be just me, but I'm not entirely sure I understand the question. Do you mind rephrasing it?
-1
Posted on
Oct. 25, 2010
Lynn,
I'm with Avi. Think I know, but would prefer to not take a shot in the dark.
Cheers,
William
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Related Activity
Hi Lyn...
In answer to your question - All of them are important! The creation of a superior customer experience is a top-down, company-wide, cross departmental initiative that cannot effectively be rolled out ,managed, or inspected without broad based appeal and support from C-suite to front line and support staff as well. I don't believe any one, or even several of your suggestions will bring about game changing results without a major corporate culture shift....
Andrea
AndreaHIhara@aol.com
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