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What types of content do you prefer when you're researching for a business purchase?

When researching for a business purchase, what types of content do you find useful? Best practices/ trends-type reports? Comparison guides? Verbatims and quotes from actual buyers?

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Peter Johnston
Director (CEO), Intelligent Prospecting
Posted on Feb. 28, 2011

The biggest mistake companies make is ignoring what is always at the front of customers' minds - money.
Put yourself in the position of a customer looking for a new DSLR camera. They find a nice model from Canon with lots of nice features. Do they go a long way down the line, downloading specs, explanations of these features or testimonials.
Perhaps, but first they want to know whether it is in their price range. Are they looking at a $5k model or a $500 one.
The customer will have an idea in their head. They've seen cameras at $300. They suspect they won't be up to the job but they want to spend as little as possible. They could be in the market for a $1000 model if they can be convinced that the features make it worth it to them.

But they won't start there. They may look at the features and shortlist what they want, then try to find it cheaper. They find the trade-offs - models with one feature they want but not another. They re-evaluate their requirements. They read reviews to see whether the feature is any good for their use anyway. Eventually they come to a buying decision - usually not with the product they first started on.

So how does this affect business purchasing?
First off if you give no idea of price you probably won't even be considered - they'll move on to a website with products which they feel are in their price range.

Secondly, there is a process as the customer homes in on the right features/price compromise. Help your customer with that process and they will often reward you with trust in your products. Often what the customer thinks they need is quite different from what is actually required. Tell them they are wrong and you lose them. Take them on a journey to the right feature set/price compromise and you will often win.

Thirdly the cheapest wins is not always true, but you must show the value for every feature, not just for the overall package.

Last, but not least - while endorsement may help initially, people don't really want the detail until they've made the value judgement. So either build price and value into your case studies or leave them until later in the process.

Content has changed and things which were designed for salespeople to leave with the client have now been thrown into the front line as the first point of engagement with that customer. Re-evaluate them with that in mind. Build a steps to purchase strategy with price as the first step and a small steps journey towards closer engagement. And remember, no amount of good content will disguise an uncompetitive product.

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Bruce Hoag
Work Psychologist & Business Coach, Dr Bruce Hoag
Posted on Feb. 26, 2011
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My criteria is probably a bit different from others.

1. Is it dual-voltage, i.e. 100v-240v and 50/60Hz.

2. Will the company ship to an APO address.

3. Is it compatible with my OS. Right now I'm using Windows 7. A lot of products work with it, but forget to tell you.

4. After that, I want to know what problems buyers have found with the product. This helps me to get a feel for whether it's incompetence on the part of the user or something that I should be wary of.

5. Comparison guides are nice provided that what they compare matters and that the really technical stuff is expressed in language that enables me to discern which is best for me. I've seen comparisons where neither was true.

6. Price is also important. It's remarkable how many companies leave this off of the information that they provide.

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J.D. Gershbein
CEO, Owlish Communications
Posted on Feb. 26, 2011
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I like to feel the energy of the brand. It's gotta hit me, make a positive impression and work on my emotions.

VIDEO RULES!
If I can see what I'm buying, I'm more than halfway there. This goes for products, services, AND people. If I'm going to an event, or staying at your hotel, give me a virtual tour and show me the ballroom alive with activity.

WORD OF MOUTH
If I am researching a product purchase, I will invariably check Rip-Off Reports (ever go there?). Many times, people aren't motivated to write good stuff about what they buy. But they go all-out in highlighting the problems and will go the extra mile in denigrating a customer service experience that is the least bit unacceptable.

PRICE
Price becomes less important once a business relationship or brand loyalty is involved ~ unless, of course, there's too much disparity. If I'm starting from scratch, I'll contact others in my sphere of influence who have familiarity with the product.

CONSUMER LOYALTY
We all have our favorite companies; I surely have mine. If there is a new deliverable from a company I've had a great history with, I'm more than likely to give it the nod ~ all other things being equal.

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Bruce Hoag
Work Psychologist & Business Coach, Dr Bruce Hoag
Posted on Feb. 28, 2011
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There was some kind of a glitch when I answered a different question; and the answer to it appeared here instead. So, if you're wondering whay my comments don't seem to answer the question, that's the reason.

I was as surprised as you to see it appear here. :)

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Caty Kobe
Community Support Manager, Get Satisfaction
Posted on Feb. 28, 2011
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Bruce - I was slightly confused by your answer, but now I understand why! Thank you for reporting that glitch. I will forward it on to our engineering department. :)

Best,
Caty

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