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What vendor would you recommend for home-based call center agents?
What technologies do you use for home-based or remote agents?
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2 Answers
Contactual
Jesse,
That would really depend on a lot of factors like, what equipment is at the place of business? What applications are going to be converged with the agent (i.e are you tying it to a CRM?)? What type of reporting or supervisor visibility do you need? etc., etc.
If a company were starting from the ground up, I would recommend Avaya Aura and their One-X Agent application for a premise based system. Most Major call centers still run on Avaya. If Hosted Telecom is a consideration, then I would recommend a company called Telovations. They can provide custom call center apps on their hosted call center running over Broadsoft and Cisco.
I hope this helps.
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