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What's the difference/s between ITIL v2 and ITIL v3?
What actions should process managers take who are following the trends?
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The answer to this question would be massive in its entirety however as a summary.
ITIL V3 has a larger number of processes (many were there previously but have now been recognised in their own right) and is more focussed towards the 'world as ITIL sees it'. V2 had fewer processes and was more of a general Service Management tool.
ITIL V3 basically catches up and documents what we have all been doing since V2 was released.
On the qualifications side of things the number of qualifications has increased and a points total has been introduced to specify a level of achievement required to reach 'expert' (think V2 manager) level. It is no longer possible to jump from foundation to expert (unless you take the bridging courses but these will be phased out).
Essentially I think the most prudent approach is to take a look at Continual Service Improvement and use this to analyse your existing ITIL processes for areas of potential improvement. Once you have done this, take a look at V3 and see if there is anything in there that will augment what you already do.
As always with ITIL the golden rule is take out of it what is useful and adapt to your environment as anything else is a waste of resource.
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