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What's the word on the street about Avaya Aura Contact Center?
I have been using Nortel products for a long time and am long overdue for an upgrade and Avaya seems like a natural extension. Our company is growing rapidly, and the collaboration/multimedia aspects of the solution are attractive. I'm worried that I may be biting off a little more than I can chew with it, though. I'm also concerned about being an early adoptor. Thoughts?
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3 Answers
I am from Avaya, so rank my comment appropriately :). Our goal is to provide a natural and straight forward upgrade path from heritage-Nortel contact center releases to Avaya Aura Contact Center, while continuing to simplify deployment and usage so you can get more done more easily. It is a new release - so see what others say. But certainly take a look with your Avaya partner.
There are a number of paths you can go down depending upon what heritage Nortel product you are on. The future direction is called the next generation contact center and is based on SIP.
I'm a designed on Avaya Aura CC and I can tell you that it really is not that difficult to set up (I've done it myself). Your Avaya partner should be able to migrate your DB and you can use CTI or SIP depending on your needs. From a market stand-point now is the time to get in on SIP, as the future is SIP, and upgrading now will mean you are in position to offer something that your rivals cannot, but eventually must.
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