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Their major competitors are listed in this white paper, http://www.focus.com/briefs/crm/how-pick-right-crm-helpdesk-bpm-vendor:
NetSuite: http://www.netsuite.com
SalesForce: http://www.SalesForce.com
EnterpriseWizard: http://www.enterprisewizard.com
SugarCRM: http://www.sugarcrm.com
Microsoft: http://crm.dynamics.com
Siebel: http://www.oracle.com/us/products/applications/siebel/index.htm
SAP: http://www.sap.com/solutions/business-suite/crm/index.epx
Since writing the paper, Zoho (http://www.zoho.com) has come a long way and I would probably add them to the list. It is true that they are more focussed on small business than the enterprise, but they certainly compete for mind-share.
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