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Would you use SMS to deliver urgent information to customers?
What kinds of information would do you think would be ok to send? What kinds of information would you be open to receiving if you were a customer?Ref: http://www.informationweek.com/news/smb/mobile/showArticle.jhtml?articleID=229219502&cid=RSSfeed_IWK_All
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1 Answer
Yes. There are companies that offer SMS gateways into their help desks and monitoring systems to permit two-way messsaging between a technician and a customer (internal or external). Having the ability to send a simple message, without the overhead of email, is an excellent option.
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