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Your company's Business Intelligence solution just went down...no one can access it. What do you do?
The company's CFO is on the phone wanting to know why she can't access her financial dashboard and reports. She wants you to fix the problem right now...Finance is trying to close the company's financial records for the quarter and needs to report earnings to investors.
The Business Intelligence application is accessing a data warehouse that resides on servers within the company's firewalls. What are the steps you would take to address and resolve this crisis?
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2 Answers
Get out a stopwatch and see how long it takes for your phone to ring. If people start calling within minutes, congratulations! You have built a mission-critical BI/DW environment that people depend on to do their work and perhaps even drive core business processes. After five seconds of patting yourself on the back, get to work and fix the problem that caused the outage or you will soon be unemployed!
Time to execute the relevant section of your BCP or DR plan for the Business Intelligence solution.
What's that you say? You don't actually have one of those?
Well, it's a rather awkward time to be figuring out what to do. Granted, having all the hardware within your control might make some things easier from a recovery standpoint, but not necessarily.
The answer you seek will very much depend on what your solution is, and what has gone wrong with it. It could be any number of things, including device failure (firewall, switch, server), data corruption issue (OS or data warehouse), or an information security issue (any number of sources from client to servers).
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