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Is your contact center using Lync/Microsoft Office Communicator?
I have been reading about Microsoft's Lync and its UC capabilities. Are you using it, or are planning on implementing it in your contact center? How does it/has it helped make your contact center more productive and collaborative?
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2 Answers
Thinking of evaluating it. Gartner is very positive. We are a Microsoft Gold Partner so our infrastructure is 100% Microsoft. If it proves the right solution based on cost and reliability, then its integration with SharePoint and Office 2010 could prove very productive.
Jay,
Aspect have been using OCS in our global (follow-the-sun) contact centre operation for sometime now. We have recently migrated to Lync and have ~2000 users (contact centre and back office) running Lync, with no legacy telephony platforms whatsoever.
If you want to know more, just let me know.
Richard
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