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Community Management 101: Startup Edition

Topics

Customer Service

Marketing

Small Business

Community Management

Social Business

Social Media

Startup

This event took place on Jan. 4, 2012

Highlights

Community Management roles are being added at light speed to organizations of all shapes and sizes. Startups, non-profits, the Fortune 500 and even government agencies are embracing community strategies and social media. In this session, our panel of experienced Community Managers took a closer look at their roles in various startup settings and discussed the following:

A day in the life of a Community Manager
The differences between a Community Manager and Social Media Manager
The role of a Community Manager as a company grows
Emerging social networks and their benefits/ hype

Speakers

Evan Hamilton

Community Manager

UserVoice

details

Thomas Knoll

co-founder & hustler

LaunchRock.com

details

Alison Hillman

Community Manager

BranchOut

details

Sarah-Jane Morris

Head of Developer Relati...

Context.IO

details

Caty Kobe

Community Support Manage...

Get Satisfaction

details

Participants

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@AutumnMcRey tweeted

RT @catykobe Archive from Wed's #FocusCM event available! @SarahJaneMorris @AliHillman http://t.co/mjbVm10t << Great info on community mgmt

Jan. 6, 2012

@AliHillman tweeted

RT @catykobe The archive from Wednesday's #FocusCM event is available! @SarahJaneMorris @AliHillman http://t.co/Gd4fK5Ke Sorry it took ...

Jan. 6, 2012

@SarahJaneMorris tweeted

My @Focus panel talk on CM for Startups is up! I only start making sense around the 15 min mark. I was sleepy. #FocusCM http://t.co/LdjjtrG9

Jan. 6, 2012

@Focus tweeted

The archive from the #FocusCM event is now available: http://t.co/ZSUezxQi Check it out! #Cmgr #Community #Startup #cmgrchat

Jan. 6, 2012

@catykobe tweeted

The archive from Wednesday's #FocusCM event is available! @SarahJaneMorris @AliHillman http://t.co/Gd4fK5Ke Sorry it took so long! <3

Jan. 6, 2012

@catykobe tweeted

The archive from Wednesday's #FocusCM event is available! http://t.co/Gd4fK5Ke #cmgr #cmgrchat cc: @evanhamilton @thomasknoll

Jan. 6, 2012

@ann_donnelly tweeted

RT @Nimble Highlights #FocusCM on #Community Mgmt 101: #Startup Edition" http://storify.com/Nimble/focuscm-on-community-management-101-startup-editi?awesm=sfy.co_TOK&utm_campaign=&utm_medium=sfy.co-twitter&utm_source=direct-sfy.co&utm_content=storify-pingback w @alihillman @evanhamilton @SarahJaneMor ...

Jan. 6, 2012

@karmacom tweeted

Valuable info! RT @evanhamilton I'm speaking on a live community management panel hosted by @Focus tomorrow! http://t.co/jff7SPR5 #FocusCM

Jan. 5, 2012

@AutumnMcRey tweeted

Meeting went over yesterday during #FocusCM, and I missed it! Any idea when the preso/recording will be available?

Jan. 5, 2012

@catykobe tweeted

Jan. 5, 2012

@catykobe tweeted

#Community managers: take this short survey on our role/industry! http://socialfresh.com/community-manager-report-2012/ #CMGR #FocusCM

Jan. 5, 2012

@Historian tweeted

Jan. 5, 2012

@Historian tweeted

Jan. 5, 2012

@AliHillman tweeted

Jan. 5, 2012

@SarahJaneMorris tweeted

Jan. 5, 2012

@Nimble tweeted

Highlights #FocusCM on #Community Mgmt 101: #Startup Edition" http://storify.com/Nimble/focuscm-on-community-management-101-startup-editi?awesm=sfy.co_TOK&utm_campaign=&utm_medium=sfy.co-twitter&utm_source=direct-sfy.co&utm_content=storify-pingback w @alihillman @evanhamilton @SarahJaneMorris @thomasknoll

Jan. 5, 2012

@mbhahn tweeted

New Blog Post: New Year Means the “New You” as a Community Manager http://www.mbhahn.com/Blog/tabid/83/EntryId/67/New-Year-Means-the-New-You-as-a-Community-Manager.aspx #cmgr #cmgrchat #focuscm

Jan. 5, 2012

@hillaryboucher tweeted

RT @justinisaf @LovelyLu @JPedde building a following isn't building a community. Look past follower counts when hiring a #cmgr. #focusCM

Jan. 5, 2012

@kpilibrary tweeted

RT @Nimble Starting out as a #community manager & worried about #metrics? Start with a baseline & show #KPI growth over time. #focuscm

Jan. 5, 2012

@justinisaf tweeted

@hillaryboucher @LovelyLu @JPedde building a following isn't building a community. Look past follower counts when hiring a #cmgr. #focusCM

Jan. 4, 2012

@Nathan_Lattanzi tweeted

A6 #cmgrchat #socialchat #getrealchat #focuscm #toolschat

Jan. 4, 2012

@KellyLux tweeted

Good point! RT @JPedde Don't judge a book by its cover. Don't judge a CM by their personal community. #focusCM #cmgrchat

Jan. 4, 2012

@kspidel tweeted

RT @catykobe Tons of great #questions from the #FocusCM event. Check them out & keep the discussion going! http://t.co/XzBBVfOc #CMGR # ...

Jan. 4, 2012

@Rayonthefield tweeted

RT @Nimble Starting out as a #community manager & worried about #metrics? Start with a baseline & show #KPI growth over time. #focuscm

Jan. 4, 2012

@itgEvangelist tweeted

RT @catykobe Triangle of Doom = #email, #twitter, #facebook - @SarahJaneMorris #FocusCM itgE: and I'll wager email is 'least' of the evils.

Jan. 4, 2012

@QuirkyBean tweeted

RT @catykobe Tons of great #questions from the #FocusCM event. Check them out & keep the discussion going! http://t.co/XzBBVfOc #CMGR # ...

Jan. 4, 2012

@JennTelligent tweeted

RT @catykobe Tons of great #questions from the #FocusCM event. Check them out & keep the discussion going! http://t.co/XzBBVfOc #CMGR # ...

Jan. 4, 2012

@catykobe tweeted

Tons of great #questions from the #FocusCM event. Check them out & keep the discussion going! http://t.co/XzBBVfOc #CMGR #Community

Jan. 4, 2012