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Customer 2.0 Is Mad as Hell

Topics
Marketing
Sales
Customer 2.0
Inside Sales
Sales 2.0
Sales Management
Sales Tactics
Social Selling

Summary

That Customer 2.0 has had it with outdated sales tactics, and they’re just not going to take it anymore. This independent, busy, distracted, and opinionated buyer has something to say and it’s time for salespeople to listen, understand, and know how and why they make decisions.
Join our lively, informative, and interactive panel discussion on the realities of inside listening to your Customer 2.0  and learn:

  • Why they won’t put up with tried and true sales tactics that used to work.
  • Why they cancel appointments.
  • How much time they will happily give you — and what the cutoff is.
  • Who they really rely on when making a purchase decision.
  • How they’d do anything to get away from salespeople who offer them another “death by PowerPoint” session.

 

Speakers

Matt Heinz
Matt Heinz
President
Heinz Marketing Inc
details
Koka Sexton
Koka Sexton
Director of Social Media...
InsideView
details
Rebecca Morgan
Rebecca Morgan
Author and Consultant on...
Morgan Seminar Group
details
Josiane Feigon
Josiane Feigon
President
TeleSmart
details
Koka Sexton
Koka Sexton added a comment
I wrote a blog post about the Round Table - Customer 2.0 is Mad as Hell http://www.socialsellingu.com/blog/customer-20-mad-hell
Nov. 4, 2011
Reply to this comment
@guy1067 tweeted
RT @funnelholic RT @JosianeFeigon Tune in tomorrow for #FocusCust20 and find out who pissed off the customer http://www.tele-smart.com/blog/who-pissed-off-the-customer/
Nov. 3, 2011
@BrianErnestpack tweeted
RT @LaurenEHarper 70% of buying decisions are happening online via @kokasexton #sales #FocusCust20
Nov. 3, 2011
@kokasexton tweeted
Excellent discussion today! @JosianFeigon @HeinzMarketing & @RebeccaMorgan http://t.co/YJz42Jv2 #FocusCust20
Nov. 3, 2011
@LaurenEHarper tweeted
A big THANKS to @JosianeFeigon @kokasexton @HeinzMarketing & @rebeccamorgan for a great roundtable today! #FocusCust20
Nov. 3, 2011
@HeinzMarketing tweeted
Customer 2.0 is mad as hell doesn't mean "I'm not going to solve my problem", it means "I'm not going to buy from you." #FocusCust20
Nov. 3, 2011
@HeinzMarketing tweeted
The sales rep should be a thought leader (not just the company they work for). #focuscust20
Nov. 3, 2011
Craig Rosenberg
Craig Rosenberg asked a question
Do you recommend inside sales reps leverage twitter? If so, how?
Nov. 3, 2011
1 Answer · Answer this Question
@HeinzMarketing tweeted
Five ways to find more sales leads on Twitter http://www.heinzmarketing.com/2011/10/five-ways-to-find-more-sales-leads-on-twitter/ #focuscust20 cc @funnelholic
Nov. 3, 2011
Craig Rosenberg
Craig Rosenberg asked a question
Can you give a concrete example of how you would recommend an inside sales person use social media in their day-to-day activities?
Nov. 3, 2011
Be the first to answer
Craig Rosenberg
Craig Rosenberg asked a question
What other sales metrics do you use today (in the customer 2.0) world?
Nov. 3, 2011
Be the first to answer
@HeinzMarketing tweeted
Customer 2.0 metric: 10-minute conversation. instead of pure phone call tracking #focuscust20 via @funnelholic
Nov. 3, 2011
@jinanalrawi tweeted
I "speak" with my prospects and customers online on all channels daily and it produces results, sales results #focuscust20
Nov. 3, 2011
@carmenhill tweeted
RT @LaurenEHarper #Sales reps are still asking custs to sleep with them on the first date. Moving too fast too quickly- @HeinzMarketing quoted! #FocusCust20
Nov. 3, 2011
@HeinzMarketing tweeted
Do you expect sales prospects to sleep with you on the first date? http://www.heinzmarketing.com/2011/10/do-you-expect-sales-prospects-to-sleep-with-you-on-the-first-date/ #focuscust20
Nov. 3, 2011
@LaurenEHarper tweeted
If you start talking about a solution to a problem that has not yet been addressed, it turns off your custs- @HeinzMarketing #FocusCust20
Nov. 3, 2011
Lauren Harper
Lauren Harper asked a question
Do sales reps really have enough time to sit on social media platforms all day listening to their customers?
How can sales reps make time to monitor these conversations?
Nov. 3, 2011
1 Answer · Answer this Question
@LaurenEHarper tweeted
#Sales reps are still asking custs to sleep with them on the first date. Moving too fast too quickly- @HeinzMarketing quoted! #FocusCust20
Nov. 3, 2011
@LaurenEHarper tweeted
70% of buying decisions are happening online via @kokasexton #sales #FocusCust20
Nov. 3, 2011
@Focus tweeted
The Roundtable Customer 2.o is Mad as Hell starts NOW! Join us! http://t.co/FgXPDgxn #FocusCust20
Nov. 3, 2011
Georgiana Dearing
Georgiana Dearing asked a question
What is the ratio of positive to negative customer feedback on twitter? I see complaints more than praise, but doesn't this reflect human nature?
Nov. 3, 2011
1 Answer · Answer this Question
@kokasexton tweeted
Getting on the call with @JosianFeigon @HeinzMarketing & @RebeccaMorgan to discuss the new Customer 2.0 http://t.co/YJz42Jv2 #FocusCust20
Nov. 3, 2011
@JosianeFeigon tweeted
Fantastic line-up for today's panel discussion on Customer 2.0 - starts @ 11am PST #FocusCust20
Nov. 3, 2011
@LaurenEHarper tweeted
Join @JosianFeigon @HeinzMarketing @kokasexton & @RebeccaMorgan TODAY @ 11 to discuss the new Customer 2.0 http://t.co/KxCEudZs #FocusCust20
Nov. 3, 2011
@Focus tweeted
Join @JosianFeigon @HeinzMarketing @kokasexton & @RebeccaMorgan TODAY @ 11 to discuss the new Customer 2.0 http://t.co/FgXPDgxn #FocusCust20
Nov. 3, 2011
@insideview tweeted
Join @JosianFeigon @HeinzMarketing @kokasexton & @RebeccaMorgan TODAY to discuss the new Customer 2.0 http://t.co/WN2Vhrng #FocusCust20
Nov. 3, 2011
@ilCommerciale tweeted
RT @funnelholic RT @JosianeFeigon Tune in tomorrow for #FocusCust20 and find out who pissed off the customer http://www.tele-smart.com/blog/who-pissed-off-the-customer/
Nov. 3, 2011
@funnelholic tweeted
RT @JosianeFeigon Tune in tomorrow for #FocusCust20 and find out who pissed off the customer http://www.tele-smart.com/blog/who-pissed-off-the-customer/
Nov. 2, 2011
@JosianeFeigon tweeted
Tune in tomorrow for #FocusCust20 and find out who pissed off the customer http://www.tele-smart.com/blog/who-pissed-off-the-customer/
Nov. 2, 2011
@JosianeFeigon tweeted
RT @LaurenEHarper Join us THURS! @Focus Roundtable: Customer2.0 Is Mad as Hell w/ @josianefeigon @HeinzMarketing @kokasexton http://t.co/70uWRoGO #FocusCust20
Nov. 2, 2011

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