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Simplifying Social Business: The Business of Social Business

Topics
Customer Service
Marketing
Sales
CRM
Public Relations
SCRM
Simplifying Social Business
Social Business
Social CRM

Highlights

This week, Dr. Natalie and Kathy discussed the 7 primary steps to becoming a social business. The insight showed participants how to begin to build their own company-specific social business model, or innovate on what they’ve already started.

 

This is part of a 10-week series where Dr. Natalie Petouhoff and Kathy Herrmann discuss what business leaders need to know to successfully implement holistic social strategies.

Previous Episodes

 

Speakers

Dr Natalie Petouhoff
Dr Natalie Petouhoff
Chief Strategist for Soc...
details
Kathy Herrmann
Kathy Herrmann
Consultant - Business St...
details
Caty Kobe
Caty Kobe
Community Support Manage...
Get Satisfaction
details
@dagh tweeted
RT @KathyHerrmann RIM (Blackberry) = Social Business #Fail. http://www.kathyherrmann.com/blog/2011/10/11/rim-blackberry-social-business-fail.html > My take from a #socbiz perspective. #socbizseries ...
Oct. 13, 2011
@dagh tweeted
RT @drnatalie he replay of today's #SocBizSeries is up! RT @KathyHerrmann RT @catykobe TCheck it out: http://t.co/BY6FgelP cc/ @drnat ...
Oct. 13, 2011
Kirstei Holt
Kirstei Holt added a comment
Wonderful to hear that some companies are considering a more holistic approach to business management. It is so relevant to the changing climate we are in and if people/employees can be vital players then naturally they will produce greater results.
Oct. 13, 2011
Reply to this comment
@guy1067 tweeted
RT @drnatalie he replay of today's #SocBizSeries is up! RT @KathyHerrmann RT @catykobe TCheck it out: http://t.co/BY6FgelP cc/ @drnat ...
Oct. 13, 2011
@LRAbbott tweeted
RT @drnatalie he replay of today's #SocBizSeries is up! RT @KathyHerrmann RT @catykobe TCheck it out: http://t.co/BY6FgelP cc/ @drnat ...
Oct. 13, 2011
@drnatalie tweeted
he replay of today's #SocBizSeries is up! RT @KathyHerrmann RT @catykobe TCheck it out: http://t.co/BY6FgelP cc/ @drnatalie @KathyHerrmann
Oct. 13, 2011
@KathyHerrmann tweeted
RIM (Blackberry) = Social Business #Fail. http://www.kathyherrmann.com/blog/2011/10/11/rim-blackberry-social-business-fail.html > My take from a #socbiz perspective. #socbizseries #scrm #custserv
Oct. 13, 2011
@KathyHerrmann tweeted
RT @catykobe The replay of today's #SocBizSeries is up! Check it out: http://t.co/T4HCbLol cc/ @drnatalie @KathyHerrmann
Oct. 13, 2011
@KathyHerrmann tweeted
RT @dhinchcliffe Co's with hi lvls empl engagement outperform market by 22% [PDF] http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf #socbizseries > What we talked about
Oct. 13, 2011
@Nimble tweeted
"A #collaborative culture (in #socialmedia) requires empowering your employees" ~ @KathyHerrmann #socbizseries
Oct. 12, 2011
@drnatalie tweeted
RT @Focus The replay of today's #SocBizSeries is up! http://t.co/BY6FgelP cc/ @drnatalie @KathyHerrmann #SCRM #PR #custserv #CMO
Oct. 12, 2011
@Focus tweeted
The replay of today's #SocBizSeries is up! Check it out: http://t.co/WLJUO0ob cc/ @drnatalie @KathyHerrmann
Oct. 12, 2011
@catykobe tweeted
The replay of today's #SocBizSeries is up! Check it out: http://t.co/IdyqBlhF cc/ @drnatalie @KathyHerrmann
Oct. 12, 2011
@MeghanMBiro tweeted
Great ? ;-) @ilovegarick @kristiewells lol, tee hee. Where is @jessicarmurray w #cmgrchat today.. Ive been at #socbizseries #bizforum
Oct. 12, 2011
@ilovegarick tweeted
@kristiewells lol, tee hee. Where is @jessicarmurray (welll, I didn't check in w #cmgrchat today.. I've been at #socbizseries) #bizforum
Oct. 12, 2011
@kylemj6977 tweeted
RT @ilovegarick #Socialmedia is about peer-to-peer interaction, peer-to-peer trust. This is why #community is important ~ @DrNatalie #socbizseries #socbiz
Oct. 12, 2011
@julianlefebvre tweeted
RT @yourmembership People are the engine in social business. Empower them to be effective and efficient. #SocBizSeries #SCRM
Oct. 12, 2011
@julianlefebvre tweeted
RT @yourmembership Social media is abt interaction. If your technology doesn't allow that, u r not being social . broadcasting isn't social #SocBizSeries #SCRM
Oct. 12, 2011
@wsiabelpardo tweeted
RT @ilovegarick #Socialmedia is about peer-to-peer interaction, peer-to-peer trust. This is why #community is important ~ @DrNatalie #socbizseries #socbiz
Oct. 12, 2011
@HISG_News tweeted
RT @ilovegarick #Socialmedia is about peer-to-peer interaction, peer-to-peer trust. This is why #community is important ~ @DrNatalie #socbizseries #socbiz
Oct. 12, 2011
@ilovegarick tweeted
#Socialmedia is about peer-to-peer interaction, peer-to-peer trust. This is why #community is important ~ @DrNatalie #socbizseries #socbiz
Oct. 12, 2011
@KathyHerrmann tweeted
@chasmiller Thx for adding to @TheHomeDepot discussion. I forgot their how-to vids & glad your remindered it. Great strat. #socbizseries
Oct. 12, 2011
@catykobe tweeted
@RobertRobotnick Thanks for joining us for #SocBizSeries today! I'm one of the community mgrs for Focus, so reach out if you have questions!
Oct. 12, 2011
@dantrojacek tweeted
RT @yourmembership People are the engine in social business. Empower them to be effective and efficient. #SocBizSeries #SCRM
Oct. 12, 2011
@Phil_Lauterjung tweeted
RT @Nimble How do you address the concerns of your clients? Pay attention & listen to what they're saying! re: #socialmedia monitoring ~ #socbizseries
Oct. 12, 2011
@chriszullo tweeted
Attending @Focus Roundtable: The Strategy of #Social Business on 10/19 at 11 AM PT Join me: http://t.co/1vyf1b36 #SocBizSeries
Oct. 12, 2011
@catykobe tweeted
RT @KathyHerrmann I talked about #RIM (#Blackberry) today as a case study.My blog has more insight. http://www.kathyherrmann.com/blog/2011/10/11/rim-blackberry-social-business-fail.html #socbizseries
Oct. 12, 2011
@KathyHerrmann tweeted
I talked about #RIM (#Blackberry) today as a case study.My blog has more insight. http://www.kathyherrmann.com/blog/2011/10/11/rim-blackberry-social-business-fail.html #socbizseries
Oct. 12, 2011
@catykobe tweeted
Great discussion today @drnatalie & @KathyHerrmann Join us next week #SocBizSeries http://t.co/KN9BKlCk Sign up now!
Oct. 12, 2011
@KathyHerrmann tweeted
Thanks everyone for your participation in today's Focus Roundtable. If you missed it, the replay will be out soon. #socbizseries
Oct. 12, 2011

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