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Highlights

Next Episode: October 5 - Simplifying Social Business: Customer Centricity in a Social CRM World

Each week in this ongoing series we’ll hear Dr. Natalie Petouhoff and Kathy Herrmann discuss what business leaders need to know to successfully implement holistic social strategies.

This week, Dr. Natalie Petouhoff and Kathy Herrmann will continue the Simplifying Social Business roundtable series by deepening the discussion on The Promise of Social CRM. Participants will learn:

  • Why social data is so valuable to companies
  • How Social CRM emulates the human approach
  • How to make sense of social interactions

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Speakers

Kathy Herrmann
Consultant - Business St...
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Dr Natalie Petouhoff
Chief Strategist for Soc...
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Caty Kobe
Community Support Manage...
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