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Social Etiquette: Everything I Need to Know About Social Media I Learned in Kindergarten

Topics
Marketing
Sales
Engagement
Facebook
Linkedin
Online Marketing
Social Business
Social Etiquette
Social Media
Twitter

Highlights

There’s a lot of discussion and questions regarding correct Twitter and social media etiquette in general, but you might be able to sum it all up by stating that everything you needed to know about social media etiquette, you learned in kindergarten. There are some differences and when you get into social business it can be a bit trickier, but overall those same social skills and taboos apply online as well.

Speakers

Remy Bergsma
Remy Bergsma
Community Manager
MailPlus
details
Karolina Stefanowicz
Karolina Stefanowicz
Social Media Expert
GetResponse
details
Jim Ducharme
Jim Ducharme
Community Manager
GetResponse
details
@CHiRLEYGOMESS tweeted
RT @stivanfortes Ze gaan weer alleen op daar #focusse =| ..
Feb. 2, 2012
@stivanfortes tweeted
Ze gaan weer alleen op daar #focusse =| ..
Feb. 2, 2012
@karolstefan tweeted
@GoldbergCat @hugeheadca @remybergsma Glad to have been a part of this event, thanks everyone! #FocusSE
Jan. 9, 2012
@hugeheadca tweeted
TY everyone for being a part of today's webinar @focus ! Great chat on social media nettiquette #focusSE
Jan. 9, 2012
@catykobe tweeted
RT @LaurenEHarper Help others for the sake of helping others- it's not always about making a sale. -@hugeheadca #FocusSE <YES! < +1000!
Jan. 9, 2012
@RockfiredMedia tweeted
RT @GoldbergCat Thanks @hugeheadca @remybergsma @karolstefan for a fabulous @Focus Roundtable! #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
Thanks @hugeheadca @remybergsma @karolstefan for a fabulous @Focus Roundtable! #FocusSE
Jan. 9, 2012
@RockfiredMedia tweeted
Great discussion today on #FocusSE
Jan. 9, 2012
@theeMailguide tweeted
Twitter isn't exactly the best place to go for Customer Service... #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
RT @LaurenEHarper Help others for the sake of helping others- it's not always about making a sale. -@hugeheadca #FocusSE <YES!
Jan. 9, 2012
@LaurenEHarper tweeted
Help others for the sake of helping others- it's not always about making a sale. -@hugeheadca #FocusSE <YES!
Jan. 9, 2012
@LaurenEHarper tweeted
People make mistakes. Own them & apologize & tell people what you're going to do to fix it. Be sincere. -@hugeheadca #FocusSE <Great advice!
Jan. 9, 2012
@3Commitments tweeted
RT @LaurenEHarper Being right is not the most important thing. Clear communication is the most important thing. - @hugeheadca #FocusSE
Jan. 9, 2012
@catykobe tweeted
RT @LaurenEHarper Good advice from @hugeheadca "Don't take anything on #socialmedia personally." #FocusSE
Jan. 9, 2012
@catykobe tweeted
RT @LaurenEHarper Being right is not the most important thing. Clear communication is the most important thing. - @hugeheadca #FocusSE
Jan. 9, 2012
@remybergsma tweeted
That Facebook removal action I just noted - With company response too http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&u=http%3A%2F%2Fwww.marketingextreme.nl%2Farke-fly-verwijdert-klachten-van-klanten-van-social-media%2F&act=url (Google Translate) #focusse
Jan. 9, 2012
@GoldbergCat tweeted
Whenever you have a conversation online you have to remember that people are listening that you may not be aware of -@karolstefan #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
Censoring negative comments on #SM? What do you think about this? #FocusSE
Jan. 9, 2012
@RockfiredMedia tweeted
RT @remybergsma Don't handle angry clients through Twitter. Call them on the phone immediately #focusse
Jan. 9, 2012
@enpersonaorg tweeted
RT @Focus 10 min until our Social Etiquette Roundtable http://t.co/89ZIgp5d listen LIVE at 11 am PT #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
RT @remybergsma Don't handle angry clients through Twitter. Call them on the phone immediately #focusse
Jan. 9, 2012
@remybergsma tweeted
Don't handle angry clients through Twitter. Call them on the phone immediately #focusse
Jan. 9, 2012
@theeMailguide tweeted
Phone trumps twitter :o) #FocusSE
Jan. 9, 2012
@RockfiredMedia tweeted
"It's not about always being right... being right is not the most important thing. Clarity is most important thing" -@hugeheadca #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
RT @LaurenEHarper Being right is not the most important thing. Clear communication is the most important thing. - @hugeheadca #FocusSE
Jan. 9, 2012
@LaurenEHarper tweeted
Being right is not the most important thing. Clear communication is the most important thing. - @hugeheadca #FocusSE
Jan. 9, 2012
@LaurenEHarper tweeted
Good advice from @hugeheadca "Don't take anything on #socialmedia personally." #FocusSE
Jan. 9, 2012
@GoldbergCat tweeted
Don't take anything on SM personally. -@hugeheadca #FocusSE
Jan. 9, 2012
@RockfiredMedia tweeted
"when someone (a customer) says something negative, that's an opportunity..." -@hugeheadca #FocusSE
Jan. 9, 2012
@karolstefan tweeted
RT @GoldbergCat People dread dealing with the negatives but those are an opportunity! -@hugeheadca #FocusSE
Jan. 9, 2012

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