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Amazon.com
Aug. 17, 2011
asked a question
Jan. 12, 2011
Faisal Ahmed
and
4 other people
answered this question
Why does it seem like only the "newer" consumer companies deliver great customer experience?
Very accurate responses so far. One of additional factors that have kept the "older" firms behind the times is their lack of agility, in responding to changing customer expectations within a rapidly changing mix of customer interaction channels. This lack of agility is typically a ... more
May 28, 2010
published a brief
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