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Best Practices

May 14, 2012
Tim Giebelhaus
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1 other person
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Online chat rooms - What are your service excellence best practices? What are your petpeeves?
To Debbie Laskey's response, I would add that manning the chat is a full time activity. Carrying on multiple conversations is all the multitasking a person can handle. You also want to be careful how many chat sessions you allow a person to take on. ... more
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