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Business Alignment
July 20, 2011
Janice Stefanus
and
3 other people
answered this question
Is customer experience is affected by the degree of alignment of within an organization?
Company alignment or misalignment definitely impacts the customer experience which ultimately impacts customer acquisition, revenue growth, and retention. In my opinion, everything our companies do is for our customers. It seems so many companies simply get in their own way by the complex operations, processes ... more
June 16, 2011
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April 14, 2010
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