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Call Center Software
Jan. 8, 2011
Lee Crites
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5 other people
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Have you deployed auto-answer/response technology?
If by "autoanswer" you mean a short interaction to get someone to the "right department," then there is actually a chance that might happen. You know, the "press 2 for sales, 3 for technical support, 4 to win the lottery, zero for the operator" kind ... more
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