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Calls per Customer
Events
- Lead Nurturing 202: The Next Generation May 31 @ 11 am PT
- The Tricks to Paid Media June 6 @ 11 am PT
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You may want to update your formula slightly as follows:
# calls answered @ IVR (do not include calls that flowed from the IVR to the agent)
PLUS
# calls answered by agents (do not use "offered" since it includes abandoned calls...many abandons lead ... more