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March 9, 2012

Maurene Grey asked a question

How do you use Twitter chats as part of your marketing mix?

July 18, 2011

Balaji Sundara and 4 other people answered this question

How does chat support help customer satisfaction?

Actually Rachel. There can be waiting on Hold for an agent during a chat interaction. Many companies have implemented a feature where targeted advertisements or Youtube videos can be sent to a customer waiting for an agent to answer the chat session.
And certainly agree with ... more

Customer Service

Information Technology

July 11, 2011

Dave Roberts and 2 other people answered this question

What are your thoughts on Mark Zuckerberg's announcement today?

Thanks! I think they're still around 750M users. Close. I'd expect them to reach 1B in the next 18 months. more

Information Technology

July 8, 2011

Elangovan PANCHATCHARAM asked a question

Which medium is best to deliver customer service?

Customer Service

Contact Centers

Feb. 18, 2011

Lori Janjigian asked a question

Do you allow your employees to use your phone system's chat feature? Does it help or hurt?

Information Technology

Feb. 9, 2011

Andrew Kordek answered this question

Are you deterred from a webinar if they do not offer a live question and answer session?

Kinda. I mean isn't the whole point to having a webinar is to leave time for questions. I can see the risk of having a live Q&A that involves someone opening up the phone lines and letting it rip, but if they can submit questions ... more

Jan. 7, 2011

Joe McElhaney answered this question

In the office, why would you choose to email someone instead of instant messaging them?

These days, e-mail is considered a record, whereas IM and chat are not well suited for the purpose. Therefore, I would e-mail someone in the office if I wanted a record of sending the content to them. That said, if we were both in the ... more

Sept. 6, 2010

Dan Snyder answered this question

If you had to invent email today, what would it look like?

I'd build in optional authentication -- you could easily, from any email client, turn on or off the "you must know a password to send me a message or else your domain has to be pre-whitelisted by me" feature.
Messages that didn't have the password or ... more

Information Technology

Jan. 8, 2010

Prash RB and 1 other person answered this question

Live Customer Chat Solution

There are numerous free customer care chat solutions online. If you are interested in something customized chat solution them we can develop according to your requirements. Let us know.
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