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Client Service
Sept. 27, 2011
Evan Hamilton
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1 other person
answered this question
How do you handle customer service issues in the age of social media?
As Guy said, don't focus on the social media aspect. Focus on making customers happy. Altimeter has just put out a report that says the #1 cause of social media crises are customers having bad experiences: http://ar.gy/cNz. Focus on tracking customer happiness and building practices ... more
Oct. 28, 2010
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