Cloud Based Applications

Call Center Tools

What is Okta and what do they do?

Contact Center Solutions

3 more topics

July 19, 2011

Manuel Jaffrin and 1 other person answered this question

In addition to this answer, i would just re-inforce once more the fact that as SaaS buyer it really becomes critical to understand how to quickly provision new users and enable SSO between all SaaS Apps to avoid creating new information silos within the enterprise. ... more

How do you deal with employees who use personal 'cloud' services rather than IT-provided solutions?

Cloud Business

Cloud Computing

3 more topics

March 4, 2011

Andrew Baker answered this question

Chris,
The answer to this question should depend upon what solution is being used, what corporate solution is being circumvented and why this is happening.
The first problem is that any solution is deemed an IT solution. The information technology team should be in the business of ... more

What differentiates cloud storage & sharing solutions like Carbonite, Backupify, Box.net & Dropbox?

Compliance

Gmail

1 more topic

Feb. 11, 2011

Eric N and 1 other person answered this question

First of all, backup & storage are two different things.
A backup is a copy of a file at a different location. If you delete the original, the backup has a copy (typically for 30 days).
Storage is the primary version of a file. If you use ... more

What are the pros and cons of backing up my database to the cloud?

Feb. 3, 2011

Carl Durnford and 2 other people answered this question

Hi Elliot.
I work for an UK based organisation called Node4.
We provide cloud based backup solutions to many organisations who have moved from a traditional backup model to our N-Vault cloud service due to the cost assosicated with running, managing and maintaining this type ... more

Backup

Cloud CRM: are there any disadvantages compared to an on-premise solution?

Cloud Storage

2 more topics

Jan. 18, 2011

Dave Asprey answered this question

There are three big disadvantages to cloud-based CRM compared to on-premise, although they may not outweigh the advantages.
Here are the top 4 disadvantages of moving CRM to the cloud:
1) Security concerns get amplified in the cloud. (full description here: http://vmblog.com/archive/2010/12/23/trend-micro-6-things-to-keep-cios-up-at-...)
2) Disconnected access. Most cloud-based ... more

Cloud Service Provider Blueprint

CRM

1 more topic

Jan. 8, 2011

Joshua Beil published a brief

Cloud Adoption

What is a "cloud-based VoIP offering"?

Cloud Business Models

5 more topics

Jan. 4, 2011

Ian Norton and 8 other people answered this question

Steve, as far as I am concerned your 'plain and simple' explanation is as close as required by the question. It is very easy to get deeply immersed into explaining the technological intricacies, forgetting the actual question “What is a "cloud-based VoIP offering"?”. A 'Cloud' ... more

Cloud Based Contact Centers

5 more topics

Jan. 2, 2011

Jagath Narayan and 5 other people answered this question

What are the best cloud-based CRM programs for virtual companies?

Depends on the size of your firm and the specific needs of your business process. We are a small company (we offer a cloud based order and inventory management software - http://www.ordoro.com/) and we have tried salesforce.com, pipelinedeals.com and highrisehq.com. They all address CRM and ... more

Customer Service

Why would moving CRM to the cloud be beneficial for smaller businesses?

CRM

1 more topic

Dec. 24, 2010

Josh Margolis and 3 other people answered this question

Most small businesses do not have an IT staff and are not interested in IT (even an IT SMB is focused on clients, not infrastructure). The last thing on your list is upgrading computers, operating systems, and software updates, upgrades, hot fixes; Windows Server, SQL ... more

Customer Service