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Communicating

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Jan. 3, 2011

Jessica Groopman and 5 other people answered this question

What are some good tips on learning how to speak your customer's language?

Great question! And some really quality answers too! The one thing I'd add is the importance of actually using the customer's language to speak the customer's language.
I've always found this the most effective way to engage with customers or prospects because it captures some of ... more

Customer Service

Customer Service Best Practices

Customer Service Strategy

Oct. 14, 2010

John James and 2 other people answered this question

How do you maintain open communication between employees?

I know that poor communication will kill my sales team, but I'm having trouble maintaining open communication channels between junior and senior levels. Do you have any advice for fostering quality communication?
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I'm guessing that you have a very small team (1-5). If accurate, ... more

Management Development

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