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Community Development
Nov. 3, 2011
Remy Bergsma
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How can you ensure that your community manager doesn't become a gloried customer service rep?
Clear task division is number one in this. Without that, things get too vague too quickly. When a community manager catches service calls on social media platforms for instance, these should be rerouted to customer service asap to keep response and handle time to a ... more
Aug. 18, 2011
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June 16, 2011
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June 9, 2011
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Feb. 5, 2011
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Oct. 27, 2010
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