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Jan. 27, 2012

Bruce Hoag answered this question

What is most important when starting a Young Professionals Group?

At the risk of stating the obvious, I'd say that you need to decide at what age members cease to be "young."
I should also mention that physical, mental, and emotional ages differ. For example, if you read about the characteristics of the various generations, ... more

Human Resources

Career Development

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Community Building

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Jan. 23, 2012

Rosanne Dausilio PhD and 4 other people answered this question

What are the main tools you use to communicate with your customers?

While I agree with all of the above, for me the important point is to communicate in the mode the customer contacts you in. So if they email you, email back. However, if there is more than one or two emails, I'd kick it up ... more

Jan. 11, 2012

Catherine Goldberg asked a question

Will Verizon's gamification efforts build stronger community among their users?

Jan. 4, 2012

Mike Turco asked a question

What are your "business resolutions" for 2012?

Dec. 15, 2011

Alex Dail and 1 other person answered this question

What should organizations do to build Talent Communities?

Hi Charlie,
Looks like you supplied a lot of good information. As I'm sure you know it necessitates forming the business around the new culture; which can be very complex depending on the age and size of the company. more

Dec. 15, 2011

Michael A Brown answered this question

Is community as critical as content? Please explain your answer.

Oh my, yes. An analogy illustrates why … our affinities within our families and physical communities and nations influence which of life’s content we attend to, which we ignore, which we respect and value, and which we dislike and reject. Content without community is merely ... more

Information Technology

Dec. 15, 2011

Bob Davids and 3 other people answered this question at this roundtable

Community Management: Practical Lessons From the Field [10/11 @ 11 am]

Should a Community Manager also be responsible for general customer support as well or should that be a different person entirely?

hai first off all we want like to help for our customer. we want understood what the customer needed we wants to analysis them.keep it good relationship between customer and merchant then only customer like to come again by again hai friend god bless u more

Oct. 14, 2011

Guy Stephens (@guy1067) and 4 other people answered this question at this roundtable

Community Management: Practical Lessons From the Field [10/11 @ 11 am]

Aside from hard skills like content creation, what are the most important soft skills effective Community Managers possess? Patience? Humour? Empathy?

I think intuition is also an important skill. By this I mean the ability to read situations and then respond accordingly. Empathy is one aspect of this, but it is also an innate understanding of human behaviour. more

Oct. 12, 2011

Maren Hogan and 1 other person answered this question at this roundtable

Community Management: Practical Lessons From the Field [10/11 @ 11 am]

Who is the ideal candidate / background for a community manager?

I like Lindsay's answer but I would almost value less knowledge in the field and place higher value on "learn a beat fast". This way they can learn and grow with the newest members of the community but also ask questions of the more experienced ... more

Oct. 12, 2011

Rachel Happe answered this question at this roundtable

Community Management: Practical Lessons From the Field [10/11 @ 11 am]

What is the difference between online and offline communities?

Good question and from my perspective the main differences are these:
- Offline communities are most often bounded geographically, even if vaguely
- The process of communicating and building relationships online is different than offline. It takes a bit longer for deep connections to form but faster ... more

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