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Complaint Handling
July 31, 2011
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May 11, 2011
Michael Hill
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What role, if any, do sites like Groubal, SocialSmack or ComplaintCommunity play?
Of course, they are another place where customers can go to get satisfaction - but if a company finds that their customers are heading over to these sites to obtain satisfaction then the company obviously has a problem because the challenge must be to make ... more
Feb. 15, 2011
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Jan. 4, 2011
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Nov. 14, 2010
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