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Contact Center Solutions Productivity and Software and Hardware
Feb. 23, 2011
Lee Anne Wimberly
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How do you deliver and track off line work items?
Knowlagent users move many of these common shrinkage activities to wait time. They create "activity queues" that are delivered during idle time, creating active wait sessions. Then they can track the productivity of each session. more
Oct. 29, 2010
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Kirsi O'Connor
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