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Contact Centres
July 9, 2010
Ronnie Mize
and
3 other people
answered this question
What's the difference between call centre and contact centre?
I agree with the other comments. We actually started out as a Call Center and have since changed over to using the term "Contact Center". The primary reasons are those already mentioned. It is related to the communication architecture being utilized. Is the center limited ... more
May 11, 2010
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