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CRM Adoption
March 8, 2011
Josh Margolis
and
6 other people
answered this question
How do you boost CRM end-user adoption rates?
Jason really wraps up what's needed in a clear, enumerated bundle. I would particularly highlight #2. DEFINE CRM SUCCESS. This is the one piece typically left out of an implementation plan. There may be data flow diagrams, process charts, and benchmarks, but if specific tests ... more
Feb. 1, 2011
answered this question
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