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Customer Recovery
March 1, 2011
Natasha Gabriel
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2 other people
answered this question
Who are the top Customer Experience Software vendors in 2011?
Customers come to the table well researched and knowledgeable and they EXPECT customer-facing professionals to be as knowledgeable as they are or more. Knowledgeable about their business problems, their challenges, and how their products and services resolve these problems. Customer agents must have visibility into ... more
Nov. 18, 2010
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Nov. 14, 2010
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